Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the Global Payments Solutions team. 

Job Introduction

The Global Payments Solution (GPS) Senior Account Manager, Client Service And Account Management role supports broad group of client relationships across value segments and situations.  The Senior Account Manager Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.

Principal Responsibilities

The Senior Account Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.   Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization.

Customer Engagement

  • Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects.  This includes but is not limited to a client’s Treasury and Finance Operations and the wider Finance and Treasury Organization.
  • Adhoc Service Reviews if requested.
  • Understand how HSBC products and services meet their client’s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction.
Requirements
  • Strong knowledge of global cash management and clearing services, products, and techniques.
  • Proven ability of identifying and meeting customer needs through matching a broad range of products and services
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand a customer’s business and the fundamentals of running a business.
  • Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc.
  • Analytical Mindset and a love for solving problems.
  • Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Strong analytical skills
  • Strong Project Management skills
  • Degree holder
  • Experience of working in an International Global Banking environment 
  •  Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.  
  •  Minimum Graduation or as required for the role, whichever is higher

Additional Information

  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

 

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