Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as  a Senior Card Product Manager.

Principal Responsibilities

  • Formulate card product business strategy to maximize product profitability with distinctive card proposition to differentiate from competitors and maintain the market leadership
  • Drive new initiatives to launch new product to tap into new potential customer segments as well as to conduct product revamp to enhance card features to strategic target segments to reinforce competitiveness
  • Keep track on card business performance and deep dive on data analysis to draw customer and business insights to identify new business opportunities on how to maximize product profitability with cost efficiency
  • Take lead on new projects to work closely with various internal counterparts to ensure smooth end-to-end project delivery from product ideation, user research, business case projection, requirement scoping to risk steward clearance and go-to-market strategy
  • Manage end-to-end customer journeys from onboarding, card usage to servicing experience with customer centric mindset to provide best in class customer experience
  • Manage and work closely with various external counterparts from card schemes, service providers, merchant partners to all kinds of internal stakeholders from operation level to risk stewards to ensure smooth collaborations to achieve business goals and met with the regulatory and compliance standards
Requirements
  • University degree holder in relevant disciplines
  • 8 years or above work experience on credit card business or relevant banking business unit is preferred. Less experience candidate may be considered as Card Product Manager
  • Experience in data analytics/ affluent segment/ project management would be a plus
  • Self-driven with strong drive and positive working attitude
  • Excellent analytical and problem-solving skills with critical thinking
  • Strong strategic thinking capability with the ability to translate concepts into actionable plans
  • Strong collaboration and influencing skills with the ability to work effectively cross-functionally
  • Fluent in Cantonese and English with good presentation skills

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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