Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Senior Card and Loans Officer.
Principal responsibilities
- Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels
- Promote loan / insurance products when customer’s need are being identified to reach the sales achievement for the department
- Contribute to the achieving the section’s service and sales objectives
- Timely respond to customer’s feedbacks, drive for service improvement and better customer experience
- Assist team head to review and allocate the resources so as to optimize the team productivity
- Identify the potential improvement areas to enhance the work efficiency
- Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
- Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
Requirements
- Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
- Willing to work on flexi-hours
- Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
- Strong sales and customer service orientation, with ability to work under pressure
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with less experience will be considered for the position of Card and Loans Officer)
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