Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Principal responsibilities
• Being the key enabler for the team based on China to manage services for Managed Solution SVS
• Lead the delivery pod for a key functional stream in the Discretionary programme to support Private Banking’s strategy to uplift the capability in the domain working closely with business and various stakeholders.
• Provide effective technical solution for end to end business processes or functions
• Be accountable for leading in working across the Technology delivery lifecycle including inception, construction, testing, release and ongoing management of a product or service.
• Ensure high quality standard and on time delivery.
• Maintain close relationship with all stakeholders and business teams and drive the program activities across business and technology teams.
• Ensure strong domain knowledge within the delivery team.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey.
• Conduct risk assessment, identify and resolve all potential risks and issues, provide effective mitigation and contingency plan.
• Adopt Agile delivery methodology.
• Align with HSBC/Private Banking DevOps standard. Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge.
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Help to ensure service stability on production (work with development team, infrastructure team etc. to fix any known issues)
• Ensure the appropriate support model is established, which may include 3rd party providers. ITSO will be responsible for maintaining support groups for the services they own.
• Review and approve (or deny) production change requests relating to their IT Services.
• Ensure Service Continuity plans are maintained and routinely tested
• Ensure Operation Level Agreements (OLAs) are Reviewed
• Ensure problem resolution within agreed timeline
• Compliance to data governance and periodic review in tools
• Conduct Disaster Recovery exercise
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Assist ITID to plan the shared environment by providing updates of critical changes and growth figures.
• Identify, in conjunction with the business, new initiatives that may impact the service. This may include new products, changes to existing products that will increase market traction, new countries that are being targeted.
• Forecast Application Performance
• Ensure appropriate business system access controls are in place.
• Support China delivery team capability uplift
• Support/participate in department management and strategic initiatives
Requirements
• Being the key enabler for the team based on China to manage services for Managed Solution SVS
• Lead the delivery pod for a key functional stream in the Discretionary programme to support Private Banking’s strategy to uplift the capability in the domain working closely with business and various stakeholders.
• Provide effective technical solution for end to end business processes or functions
• Be accountable for leading in working across the Technology delivery lifecycle including inception, construction, testing, release and ongoing management of a product or service.
• Ensure high quality standard and on time delivery.
• Maintain close relationship with all stakeholders and business teams and drive the program activities across business and technology teams.
• Ensure strong domain knowledge within the delivery team.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey.
• Conduct risk assessment, identify and resolve all potential risks and issues, provide effective mitigation and contingency plan.
• Adopt Agile delivery methodology.
• Align with HSBC/Private Banking DevOps standard. Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge.
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Help to ensure service stability on production (work with development team, infrastructure team etc. to fix any known issues)
• Ensure the appropriate support model is established, which may include 3rd party providers. ITSO will be responsible for maintaining support groups for the services they own.
• Review and approve (or deny) production change requests relating to their IT Services.
• Ensure Service Continuity plans are maintained and routinely tested
• Ensure Operation Level Agreements (OLAs) are Reviewed
• Ensure problem resolution within agreed timeline
• Compliance to data governance and periodic review in tools
• Conduct Disaster Recovery exercise
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Assist ITID to plan the shared environment by providing updates of critical changes and growth figures.
• Identify, in conjunction with the business, new initiatives that may impact the service. This may include new products, changes to existing products that will increase market traction, new countries that are being targeted.
• Forecast Application Performance
• Ensure appropriate business system access controls are in place.
• Support China delivery team capability uplift
• Support/participate in department management and strategic initiatives
Nice to have:
• Professional certifications on technical or project management domains
• Experience of Private Banking and investment service is a value added
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***