Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - AMH FRAUD DETECTION – GZC.
Principal responsibilities
- Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
- System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest;
- If fraudulent transactions are found, they should be referred to relevant departments for investigation of suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss;
- Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.
Requirements
- Domain Experience - Min 2 years fraud or financial services or customer service experience
- Communication - Effective conversational skills, Proficient in both spoken and written English/ Cantonese/Mandarin.
- Excellent communication and customer service skills
- Basic understanding of MS Office. etc.
- Flexible to working in a 24x7 process in rotational shifts, including weekends
- Multitasking Ability - Toggle between Multiple applications and ability to work on multiple task.
- Detail oriented - Research and patiently review the case
- Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.
- Domain Knowledge Curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.