HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high calibre professionals to join our team as Senior Loans Sales Officer.

Principal Responsibilities

• Achieve sales target by performing telemarketing activities in selling consumer assets products including Credit Card, Card Loan, Mortgage, Personal Loan, OD, etc.
• Timely response to customer feedbacks in efficient and professional manner
• Assist team head to review and allocate resources to optimize team productivity
• Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
• Contribute to the achieving the section’s service and sales objectives

• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered

• Minimum  3 years’ experience in Retails Banking, Call Centre or Telemarketing business

• Strong sales and customer service orientation, with ability to work under pressure

• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

(Candidates with less experience will be considered for junior role.)