HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience. 

We are currently seeking a high calibre professional to join our team as a Senior Partnerships Manager. 

Principal Responsibilities

• Lead and develop partnership strategies and framework to achieve WPB OKRs and strategic priorities
• Conduct market research for opportunity assessment, trends, with a structured consulting framework to identify the partnership landscape and opportunity across both GBA and AMH
• Take ownership and manage partnership pitches, negotiations, analysis to achieve the partnership strategy and collaboration
• Explore new partners through events, hackathons, internal referrals and build connections to identify potential partnership collaboration
• Manage partners and internal stakeholders with an agile approach to ensure excellent delivery
• Lead partnership meetings to ensure strategic objectives are achieved and maintained. Mange and nurture excellent relationship with partnerships for long-term collaboration
• Project management to ensure delivery of projects, POCs, sprint planning, mange partner onboarding and work closely with Customer Intelligence team to deliver projects
• Ability to manage and lead all deals from beginning to end
• Individual is required to build strong relationships, adopting a joined up approach to execute change at pace. Both with partners and stakeholders
• Manage conflicts of interest and align stakeholders to vision
• Stakeholders will include, but are not limited to the following: Head of WPB, Head of Customer, Head of International & Premier/ Head of Customer Intelligence & Partnerships/ International team, Customer team/ Operations and Technology/ Procurement/ Data and Analytics/ Legal/Compliance/Risk
• He or she should cultivate an environment that supports diversity and reflects the HSBC values
• Responsible to build a culture of continuous improvement in customer experience and functionality deployment
• Drives collaboration within the Regional and Global propositions
• Create opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix
• Manage and work to ensure capability in progressing objectives but does not lose sight of the profitability and productivity outcomes
• Actively engages internal organization to respond to evolving market needs and adapt skills to changing environment

• Excellent knowledge of Digital banking / Fintech landscape and can translate opportunities into execution approach and strategy
• University graduate
• Years of experience working in multinational firm is preferred
• A strong understanding of the HK landscape and experience in China
• Previous business development and consulting background is preferred
• Experience and track record of successfully leading/involving a partnership deal
• Speak and write fluent English, Cantonese and Mandarin

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.