HSBC Group

The Opportunity: 

• GPS Client Implementation & Integration supports a broad range of client change activity including onboarding of new clients, new products as well as product amendments, channel migrations and client exits. The scope of activities includes GPS product enablement (liquidity, cards, payments, collections), bank integration, project management and advisory.
•  The Senior Product Owner for GPS Operations within the Client Implementation SVS will be responsible for the performance and transformation of the operations and technology supporting GPS proposition fulfilment (i.e. Smart Transact), product and channel enablement. This will involve close collaboration with Wholesale Client Services, who facilitate account opening activities for GPS clients.
• GPS Client Implementation & Integration’s digital first-client engagement strategy requires significant transformation to operational processes, technology, and people. The focus of this role will be to assess the current operations – roles and responsibilities, processes, tools/technology and data, involved to enable GPS propositions and products, and identify improvements or impacts required to support execution of the GPS digital first-client engagement strategy.

What you’ll do:

• Lead a team of business analysts to execute analysis and process reviews on existing operational processes and supporting technology within GPS Implementation and Payment Operations. This team of business analysts will also support other change initiatives within the Client Implementation SVS.
• Design, gain buy-in and implement a global target operating model for GPS proposition fulfilment (i.e. Smart Transact), GPS product and channel enablement in alignment with the digital first client engagement strategy, improving client satisfaction and accelerating revenue realisation. This will also inform the Client Implementation SVS Future State Architecture.
• Define OKRs and KPIs to measure performance of the new operating model, implementation performance reporting to track progress and roadmap to drive continuous improvement, enabling OKRs for Client Implementation SVS and Wholesale Client Service Onboarding SVS.
• Define optimal capacity requirements to support implementation of the new operating model, aiming to leverage technology to optimise FTE requirements while maintaining quality to deliver client satisfaction.
• Manage operational process transformation across GPS payment operations – Payments, Billing, Liquidity, Cards, and Collections working in close collaboration with Payment Operations functional, regional, and country teams. Collaboration with Wholesale Client Services will also be required to streamline onboarding of propositions like Smart Transact or Accelerating Account Opening for GPS clients.
• Act as an SME, supporting other Product Owners within Client Implementation SVS on operational readiness for changes, including Smart Transact and Client Management Platform to ensure business-as-usual procedures are tested and in place prior to business product launch. On Client Management Platform, act as a product owner to ensure the platform will enable the operating model and develop a resource capability to support platform UAT and configuration in future removing dependency on technology for no-code changes.
• Management and preparation of work stream/project reporting and management updates.

What you will need to succeed in the role:

• To be successful in this role you should meet the following requirements:
• Strong knowledge / experience in the area of onboarding, payments and client experience
• Strong knowledge / experience in agile project delivery
• Evidence of supporting change/transformation project with impact to customer and operational procedures. Experience with process engineering advantageous.
• Strong communication, analytical, decision making and presentation skills
• Ability to collaborate and form effective relationships and achieve influence at senior levels in the organisation

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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