Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.
Business: CTO Infrastructure
Principal responsibilities
- Completion of incidents received through ServiceNow within the agreed SLA.
- Prioritize and deliver service to agreed SLA, within a diverse and constantly changing technical environment.
- Provide technical support and resolve issues related to windows 11, including system crashes, performance issues, hardware compatibility and software.
- Assisting with the installation of software configuration issues and windows 11 on new devices or for system upgrades.
- Monitoring system performance through event logs and security issues.
- Ensuring security configurations and compliance with company policies, including antivirus settings, firewalls and users access controls.
- Report promptly to management regarding critical outages until resolution.
- Interact with infrastructure, release management, change management, QA, and application support teams.
- Participate in cross-functional delivery of complex issues involving internal and external teams.
- Acquire good process knowledge and be informed of all new updates/additions and functions.
Requirements
- Ability to work under pressure and deliver within limited timescales, whilst maintaining quality.
- Technical support l2/l3 skills experience in providing end user support.
- Strong working knowledge on Windows Operating system, managing local and domain user accounts (Active directory).
- Good working Knowledge on SCCM and Adaptive client tool with networking concepts and remote assistance.
- Advanced troubleshooting knowledge on Hardware and System performances with resource management.
- Ability to research and gather information to support technical decisions.
- Good communication skills with ability to explain technical concepts clearly to global users and provide excellent customer service.
- Strong problem solving and analytical skill to diagnose and resolve issues.
- Power shell scripting.
- Stakeholder/Vendor management.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***