Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Leader

In this role, you will:

  • ·Responsible for managing a team of 8~9 Operations Engineers, who deliver First Line Support to various Business and Technology Customers on Workload Automation tools like Control-M/IWS/CA-7 and File Transmissions tool like Connect Direct and Sterling File Gateway.
  • Responsible to manage the day-to-day planning, execution and operation of the team to ensure it delivers the required level of support for deliverables.
  • Monitor and maintain the team's performance to ensure that the day-to-day operational tasks are delivered. Coach and mentor the team to excel against their objectives.
  • The role involves liaising with other business areas within HSBC. Good communication skills and the ability to manage difficult situations tactfully are key factors to success.
  • Create shared vision and goals for the team, encouraging a positive impact on the team’s perception in the organization.
  • Maintain and improve SLA’s and always ensure compliance to HSBC policies.
  • The role requires flexibility for shift and out of hours working depending on business requirement.   
  • Suggest ideas and contribute to implementing actions that will improve governance and administration or the way teams and individuals work together.
  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.                                                                                                                                                                                                                                
  • Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
Requirements

To be successful in this role, you should meet the following requirements:  

  • 5+ years of experience in People management and Team Management.
  • People Management – Must have effective interpersonal skills and collaborative management style to include teamwork, team building, conflict management, performance management and problem-solving skills.
  • Experience and strong background on IT Service Management i.e. Change Management, Incident Management, Problem Management and understanding of OLAs and SLAs
  • Experience and strong background on managing Service Quality and management of IT Operational Risks
  • Working across regions and cultures and in matrix organization structures.
  • Experience of resource planning, resource allocation, prioritization and Workload Management
  • Communicate effectively with stakeholders, including business units and senior management. - Provide regular updates on incident status, resolution timelines, and preventive measures.
  • Ability to work independently and with minimal supervision, set and meet customer expectations
  • Proactive and attention to detail. Sense of urgency to solve problems and propose solutions
  • High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner.
  • Well-developed project management, strong prioritization and organizational skills.
  • Excellent communication skills, both written and verbal.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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