Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:  

  • Support Service Continuity NFRs (Non Functional Requirement) as part of service onboarding process.
  • Manage complex project scenarios and first level escalations.
  • Conduct governance checks for ACTIVE services of multiple regions.
  • Lead IBMi / Data Centre Loss Role swap co-ordination for multiple regions.
  • Support PMs & IT Service Owners of all major regions Globally (Europe, North America, Canada, APAC) across multiple lines of business within HSBC on service resilience (continuity) queries.
  • Chair meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
  • Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
  • Adhere to team’s operating model and deliver as per delivery quality parameters of the team.
  • Participate in UAT testing for changes in Scott system.
  • Propose and lead ideas for process improvement and/or automation.
  • Collaboratively work with India and other regional team members.    
Requirements

To be successful in this role, you should meet the following requirements:

  • Excellent Verbal and written communication skills
  • Must be able to confidently hold discussions with managers without getting pressurized.
  • Willing to work in rotational shifts (Night shifts are generally not exceeding one week per month)
  • Have analytical and self-driven approach
  • A good team player with the ability to work under pressure
  • Flexible enough to stretch self as per work requirement
  • ITIL Foundation certified
  • Prior experience of working in Service Resilience (Continuity) area would be an added advantage
  • Prior experience of working in large organization with infrastructure in all major global regions would be an added advantage
  • Knowledge of Aws/GCP/Azure would be an added advantage.
  • Any experience of development work using ServiceNow, JAVA, SQL or REST APIs will be added advantage.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers  

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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