Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of ServiceNow Architect
Key Responsibilities:
• Design ServiceNow solutions as new Demand comes into the platform team.
• Ensure all designs are in link with the core principles and procedures as defined by the platform policies.
• Ensure all customizations are approved by the appropriate body.
• Ensuring all content sets are fully documented as the progression into production,
• Identify continuous improvement opportunities within the team, focusing on performance, automation, process improvement, how technology is best leveraged and technology shift opportunities.
Requirements
To be successful in this role, you should meet the following requirements:
• Must have significant experience in ServiceNow platform administration or development of 6+ years in a large enterprise.
• Must have experience in migration / design of complex large scale ServiceNow solutions for 4+ years.
• Must have 10+ years of overall IT experience in Design and Implementation of enterprise-wide Service Management and Automation Solutions.
• BE/B Tech degree or equivalent experience
• Experience leading solutions feeding into global engineering or development teams in a complex and changing technical environment, experience of managing solutions for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques.
• Knowledge and experience of ServiceNow ITBM & Service Now development is desirable.
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes.
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change.
• Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
• Flexible, adaptable and able to manage multiple tasks in a dynamic, fast-paced environment. Ability to work under pressure and remain calm in the face of adversity.
• Strong critical thinking and problem-solving skills
• Ability to collaborate with different roles to achieve common goals.
• Management of Risk - Managing risk responsibly. Embeds efficient risk and compliance processes and procedures as usual practices.
• Risk & issue management. Manages tracking of risks/issues/ dependencies, validating them as they arise; takes ownership for critical issues and ensures resolution within agreed timescales.
• Monitors team adherence to established policies.
• Continually reassess the operational risks taking account of regulatory requirements, operating procedures and practices, and the impact of new technology. Once assessed, any risks outside of risk appetite should be addressed in the defined manner.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
• The jobholder will ensure the fair treatment (service excellence) of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and Culture, adhering to HSBC risk policies and procedures, including notification and escalation of any concerns, and taking required action in relation to points raised by audit and/or external regulators.
• Customers / Stakeholders - Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same.
• Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy.
• Understands the current needs of all key stakeholders and be able to anticipate future needs to manage stakeholder expectations.
• Effectively engages customers, colleagues, and stakeholders to build a trust-based relationship.
• Leadership & Teamwork -Drives a high-performance culture through leadership by example.
• Must have led a large team spread across multiple geographic locations.
• Independently performs assignments to achieve stated objectives and resolves non-routine issues without guidance from others.
• Determines and develops solutions under conditions of uncertainty.
• Demonstrates lateral thinking and ability to act on initiatives.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India