Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 

We are currently seeking an experienced professional to join our team in the role of ServiceNow Lead

 

In this role, you will:

  • We are looking for an experienced ServiceNow Tech Lead to drive the design, and implementation of enterprise-grade ServiceNow solutions. The role requires hands-on technical expertise, leadership in delivery, and a strategic mindset to guide development teams and align with business and IT objectives.
  • The frequency and sophistication of cybercrime continues to increase worldwide. Tackling this ever-present danger and protecting our customers and colleagues is a crucial priority at HSBC. Our dedicated, global cybersecurity teams provide 24/7x365 monitoring, detection, prevention, and response, giving our customers and colleagues our best possible protection. Service Management in Cybersecurity is to transform Cybersecurity into a robust service-led organisation delivering end-to-end services in an efficient and scalable way meeting fluctuating business demand
  • Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)
  • Lead the end-to-end design and technical delivery of ServiceNow implementations across modules such as ITSM, GRC.
  • Define and enforce coding standards, technical design patterns, and development best practices.
  • Architect complex workflows, integrations, and customizations using Flow Designer, JavaScript, and REST/SOAP APIs.
  • Provide technical oversight to a team of developers and ensure high-quality deliverables through reviews and mentorship.
  • Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind.
  • Coordinate with stakeholders, architects, and project managers to ensure successful delivery.
  • Participate in solution governance, security reviews, and compliance initiatives.
  • Leadership & Teamwork 
  • Develop and communicate a clear vision for the Service Now Product / Services & work-flows that are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.
Requirements

To be successful in this role, you should meet the following requirements:

  • Excellent knowledge on Service Management Practices mainly request management, continual improvement etc
  • Expert experience in Service Now Product / application development
  • Demonstrated experience designing and implementing product strategy
  • Demonstrated experience designing and developing process-based solutions
  • Demonstrated experience building user case processes and workflows
  • Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation
  • Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow
  • Development methodologies like SDLC, Safe AGILE, DevOps etc.
  • Expert in operations management from design to implementation
  • Create milestone/program plan, governance matrix, KPI dashboards, RAID logs.
  • Effective monitoring & control of project progress, change control and metrices.
  • Ensure comprehensive measure in place to achieve high quality deliverables by incorporating the industry best practices
  • 8–10 years of hands-on experience in ServiceNow development and lead roles.
  • Deep understanding of the ServiceNow platform including custom application development and system integrations.
  • Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer.
  • Experience managing ServiceNow upgrades and lifecycle activities.
  • ServiceNow certifications: CSA (mandatory), CAD, and at least one advanced domain certification (e.g., ITSM, GRC).
  • Strong leadership, stakeholder communication, and team mentoring skills.
  • Proven experience working in Agile/Scrum environments.
  • Possess excellent functional knowledge
  • Strong Core Java development experience
  • ITIL
  • Application & Infrastructure Architecture (design & development) understanding

 

You’ll achieve more when you join HSBC.

 

www.hsbc.com/careers

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by – HSBC Software Development India

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