Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

 

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.

 

Business: CTO Infrastructure

 

Principal responsibilities

  • Own a defined scope of Workspace platform hardware lifecycle and management responsibilities. Lead initiatives to look for/define spec of Workspace platform hardware products or manage existing products (includes end to end lifecycle and transition, issue identification and resolution). 
  • Develop a deep understanding of all aspects of Workspace platform hardware products. Become the Go-to person to impart product knowledge within the team. Solve product lifecycle related queries.
  • Work closely with other Workspace platform teams, 3rd party vendors and suppliers to oversee the entitle lifecycle of Workspace platform hardware products, including product delivery, certification, testing, deployment and maintenance. 
  • Work closely with other Workspace platform teams, 3rd party vendors and suppliers to make sure a smooth and zero gap transition between older and newer generation of hardware products.
  • Work closely with other Workspace platform teams, 3rd party vendors and suppliers to maximize the “value for money” for HSBC and look for any potential cost reduction opportunities.
  • Evaluate new hardware products from vendors to choose the most suitable ones for HSBC
  • Lead quantitative and qualitative analysis to aid decision making about product spec and strategy. 
  • Work with other stakeholders to capture product utilization, and lead initiatives like client benchmarking, content recommendation studies based on usage and client needs etc. Create / help conceptualize easy to consume Dashboards.
  • Maintain an agile mind-set by adopting the practices and processes, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this.
  •  Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities. 
  •  Engage with vendors, suppliers, and relevant stakeholders to meet the HSBC global standards for design and deployment.

Requirements
  • Solid understanding on end user devices (laptop, desktop, tablet, workstations etc), peripherals and their related knowledge
  • Ability to understand complex business problems and identify and interpret business needs
  • Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
  • Ability to translate quantitative/qualitative analysis into actionable business strategies, business/operating plans which consistently deliver desired results
  • Facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
  • Excellent decision-making and communication skills to effectively interact with team members, senior management, and other stakeholders
  • Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
  • Relevant product knowledge including knowledge of Understanding of C&C provided technology solutions
  • Role relevant qualifications, i.e. Understanding of the technology marketing and communications, Past working experience in a relevant role, i.e. Technology Product Management, Strategy and Implementation is desirable.
  • Hands on knowledge on desktop/laptop related hardware
  • Certifications on MS Windows/Intune
  • Knowledge on virtual desktop
  • Advanced excel skills on managing complex spreadsheets

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***

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