Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.
Business: HASE Technology
Principal responsibilities
Ensure reliability and uptime of voice communication systems among office, branch and contact centre platforms.
Compliance oversight adhere to banking regulations (e.g., call recording retention, data privacy laws).
Technology Upgrades: Implement modern solutions (e.g., cloud-based contact centre, UC platforms) to enhance efficiency.
Vendor Management: Negotiate contracts, monitor SLAs, and coordinate with telecom providers.
Troubleshooting: Resolve outages or performance issues impacting customer or internal communications.
Cost Optimization: Control telecom expenses through budgeting, cost analysis, and service renegotiation.
Disaster Recovery: Design and test backup systems to ensure business continuity during failures.
User Training: Educate staff on system usage, features, and security best practices.
Integration Coordination: Align voice systems with banking IT infrastructure (e.g., MyWorkspace, security tools).
Requirements
- Knowledge on VoIP concepts such as SIP trunk, TDM, IDA will be definitely advantaged.
- Knowledge on Cisco data network is preferable.
- Knowledge on SBC (SIP Border Controller) is a plus.
- Knowledge on Python or basic programming is a plus.
CCNA network/ voice certification is definitely advantaged.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***