Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
In this role you will:
To engage with stakeholders such as GTPM, TPM, Risk Stewards, TPROs, TPEMs and Procurement to anticipate, prevent, adapt, respond to, recover and learn from third party risks or issues.
To analyse third party management by process design, systems and data.
To develop and maintain operational monitoring and strategic supplier management insights using appropriate tools. Chosen visualisation tooling is QLIKsense
Prioritised and effective engagement with stakeholders such as Third-Party Risk Officers (TPROs), Third Party Engagement Managers (TPEMs) and Procurement to drive action on third party risk & control, performance or incidents. This ensures HSBC is operationally resilient.
Third party risk & control governance reporting e.g. Key Indicators (KCIs, KRIs, KPIs), Concentration risk, Supply Chain Mapping, Supplier Performance.
Third Party Risk Officers (TPROs), Third Party Engagement Managers (TPEMs) and Procurement to steer and drive value from third party relationships with suppliers.
Better Third-Party Management data quality and completeness e.g. Supply Chains
More efficient risk management e.g. reduced effort/time/cost to perform supplier management
Swift and effective response to suspected or known third party incidents.
Operational Resilience and Third-Party Management continues to be increasingly monitored and measured by global regulators. Concurrently, the supplier environment provides high value, complex technological opportunities (e.g. genAI, quantum, cloud services) which present challenges to risk management practice. The ability to evolve and assure all global, regional and local Operational Resilience and Third-Party internal and external standards are being met is challenging and paramount for sustainable success.
GCIO TPM is a global function, there are six vertical workstreams.
It is critical for the function to monitor day-to-day operations with third party suppliers meet HSBC TPM policies, frameworks and standards, and supply chain risk is accurately represented and managed within appetite.
The Consultant Specialist will work within the Insight workstream (a horizontal and vertical stream) which has three core BAU objectives.
BAU TPM monitoring and engagement via weekly Governance. The Insight team produce dashboards as tools to present risk monitoring reports to identifying risks and issues. They develop insights into clear messages with required actions upholding a high standard of operation.
Produce Strategic Suppler Management insights e.g. selection/consolidation, cost/risk/performance/incident optimisation.
Conducting data collection exercises in response to incidents. Validate if issues are thematic via read across. Identify and remediate data gaps, risks or issues.
Insight team operate ~7 QLIKsense apps to users globally. Apps are in-production for Governance materials and continuous monitoring of risks & issues.
The role will involve frequent liaison with a large range of stakeholders including: GBGF and Regional TPROs, Chief Control Officers (CCOs) ,Risk Stewards
Procurement: Global Third-Party Management (TPM), TPM Hub
Governance: Utilising existing reports, designing new reports, dashboards and producing analysis to generate rich Third-Party Management governance materials (Cost, Risk and Performance/Incident related). Managing various sources as inputs and translating into meaningful outputs to convey key risk & controls positions and actions e.g. KCIs, Cyber or Contract Risk. Ensuring timely and quality submissions.
Oversight: Analyse TPM environment end-to-end to provide direction and visibility for all activities to be undertaken by the Technology TPRM team, scan TPM landscape (primarily systems, data, tools & processes) and provide insights to arising risks or issues. Escalate key items for attention and table facts to discuss collaboratively and propose next steps.
Managing Risk: Analyse TPM Policy, Frameworks, emerging themes, and standards crosscheck with Systems, Processes and Data. Identify risks or issues, innovate technical solutions to monitor and/or operate consequent actions such as remediation or exceptions.
Collaboration: Build close working relationships with key stakeholders across the Bank to ensure the Tech TPRM objectives, MI and tools are understood and used to manage of risks, controls, and issues.
Optimisation: Drive optimisation and improve the efficiency and effectiveness of the TPRM systems, processes, and data.
Incident Management: Support Incident Management related matters with data mining, analysis, and outreach surveys to create new datasets and MI supporting issue remediation and closure.
Requirements
To be successful in this role, you should meet the following requirements:
Excellent communication, presentation and influencing skills.
Third-Party Management domain knowledge e.g. sourcing to contract, risk assessments, controls, supply chains, Technology, IT services and applications.
Expert ability with systems, process and data analysis, modelling and management.
Visual Technical Analyst-developer skills in QLIKsense and/or Data Studio
Experienced Qlik Developer in the Analysis, Design, Development, Testing and Implementation of business applications.
Knowledge in developing data modelling, Front end and BI reports in QLIKsense/N-Printing.
Good knowledge and understanding of overall architecture with respect to QLIKsense server, publisher and QLIKsense Management Console.
Extensive experience in basic components of QLIKsense Enterprise like List Boxes, Multi Boxes, Table Boxes, Text Objects, Book Mark Objects, Search Objects, Charts, Pivot Tables, Straight Tables, Line/Arrow Objects, Buttons, etc.
Hands on experience in formulating KPI’s within QLIKsense using functions and set analysis.
Experience in optimizing existing QLIKsense reports with a focus on usability, performance, flexibility, testability, and standardization.
Having extensive experience on visualization and performance tuning.
Strong knowledge on joins and Concatenation to avoid synthetic keys and circular references.
Microsoft Excel, VBA, Macros
Able to estimate effort, manage expectations and maximise delivery.
- JIRA, Confluence, SharePoint
Large and complex data, fragmented systems, long series and fanned data relationships. e.g. Business Services to IT Services to Suppliers to Engagements to Contracts to Cost.
Systems under constant change with weekly reporting requirement
Articulation of risks or issues and ability to influence stakeholder action to deliver outcomes when conflicting priorities exist.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India