HSBC Group

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GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.   

We are currently seeking an experienced professional to join the Group Chief Operating Officer (GCOO) team.

Job Introduction

The First Line Risk and Control job category is responsible for assisting with the effective governance and management of non-financial risks in the First Line of Defence. This job provides specialist risk and control advice and/or support, challenges and insights, promoting risk and control monitoring and decision-making. Risk & Control role act as a First Line of Defence and work closely with Risk Owners and Control Owners to ensure the execution of operational risk management activities as defined by the Operational Risk Management Framework and Non-Financial Risk Optimization within a Business or Function. They provide expert operational risk advice and input, and control monitoring for the Business or Function. 

Principal Responsibilities

This job category will carry out the following tasks:

·        Risk & Control Assessment (RCA): Ensure key risks and controls are identified and evaluated, considering process/regulation changes, emerging risks, new products/services, and ongoing control monitoring. Manage RCA quality and timely completion per the Operational Risk Framework and Asia & Middle East (AME) Business Resilience Risk (BRR)/ Chief Control Office (CCO) guidelines. Work with Regional International Wealth & Personal Banking (IWPB) & GCOO/ Group Chief Information Officer (GCIO) CCO to implement the BRR/ CCO strategy, ensuring controls align with the Bank’s risk appetite and regulatory requirements.

·        Control Strategy Execution: Provide insights on the overall health of the control environment across GCOO/ GCIO and IWPB businesses and Implement strategies to enhance risk and control management.

·        Non-Financial Risk (NFR) Initiatives: Lead and participate in NFR initiatives for implementation across teams. Increase risk and control awareness and capability within IWPB, GCOO, and GCIO leadership.

·        Risk Partnership: Collaborate with IWPB, GCOO, and GCIO teams to identify, measure, mitigate, monitor, and report risks.

·        Group Risk Policies: Support the implementation of Group Risk policies and frameworks. Contribute to the implementation and monitoring of policies, governance frameworks, procedures, practices, and standards for quality risk management and regulatory compliance.

·        Issue Management: Lead and oversee issues and actions management, ensuring timely remediation and closure. Identify and manage current and emerging risks related to service, process, and system changes across functions impacting IWPB/ GCOO/ GCIO and related areas.

·        Proactive Stakeholder Engagement: Regularly engage with control owners on monitoring, controls, and remediation issues. Frequently engage stakeholders for timely issue identification and sustainable action implementation.

·        Control Validation: Ensure rigour and consistency in controls testing across IWPB, GCOO, and GCIO teams, addressing gaps in risk and control activities. Validate the design and effectiveness of implemented actions, challenging procedures and controls for policy adherence.

·        Issue Management Awareness: Raise awareness and understanding of the Issue Management framework across teams.

·        Issue & Action Lifecycle: Manage effective end-to-end issue and action lifecycle. Manage timely and qualitative I&A submissions to appropriate forums.

·        Stakeholder Calls: Conduct periodic calls for proactive management and escalation of roadblocks.

·        Risk Assessment: Review and assess risk implications and impact of key controls to ensure acceptable residual risk levels.

·        Control Framework Enhancement: Periodically review and enhance the control framework, consolidating key controls and removing redundancies.

·        Audit Management: Facilitate the execution of the 3 Lines of Defence model, ensuring audits are planned, executed, and reported effectively. Manage internal and external audit requirements for IWPB, GCOO, and GCIO teams. Ensure implementation of internal and external audit recommendations.

 ·        Trigger Event Assessment: Facilitate review and assessment of Trigger Events/Read across to identify and remediate gaps in local controls.

·        Senior Management Facilitation: Provide insightful recommendations from risk and control management reports to aid senior management decision-making. Report on control environment effectiveness within RCA to local governance forums, identifying intervention needs and sharing best practices.

·        Policy Adherence: Communicate and adhere to HSBC policies and procedures to ensure operational, financial, and project management compliance.

·        Management Information Framework: Contribute to the development and maintenance of a framework supporting timely and effective business management and decision-making.

·        A minimum of 10 years of experience in financial services, preferably with exposure in risk management,

·        Strong working knowledge of banking processes and external regulations.

·        Highly developed communication & leadership skills to influence and manage complex, multiple/cross-functional stakeholders at country, regional & global level.

·        High level of initiative and ability to quickly acquire knowledge, work under pressure with demanding timescales.

·        Ability to critically review and analyse information.

·        Independently perform assignments to achieve stated objective. 

·        Minimum a Graduate degree

·        Bachelor’s degree in finance, business administration, or a related field is essential; a master’s degree or professional qualification is preferred.

·        Highly capable in the use of MS Word, Excel and Power point

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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