HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The objective of the Voice Recording Trade Floor Lead role is to manage all the Media Capture including recording of Dealerboards, call center, Telephony, Mobile and Zoom communications.  The role will ensure that all of the voice recording systems are in compliance with HSBC internal standards as well as complying with external regulatory obligations. 

As our Voice Recording Trade Floor Lead you will:

• Maintain robust, effective and fault tolerant designs for all owned services
• Provide 24 x 7 support and rapid resolution of all service affecting issues
• Vigorous prevention of recurring issues and rapid root cause analysis and resolution
• Solid vendor and contract management and oversight
• Strong commercial management and provision of cost-effective Trade Floor services
• Provision and adherence to all standards and practices and resolution of any audit issues
• Identify and implement new and emerging technologies which enhance HSBC value
• Quickly identify, resolve, and prevent issues with setting expectation to multiple businesses simultaneously
• Respond to Compliance, Legal, Surveillance, and Business requests with the utmost professionalism
• Manage IT service owner requirements e.g. change management, Infrastructure management, software management, and IT governance etc
• Liaise with 3rd party providers ensuring the best interest of HSBC is our priority in everything we are working on
• Provide business as usual and project teams support for all Trade Floor Voice technologies with a concentration in Trade Floor Media Recording including weekend support for keeping systems in currency
• Ensure deadlines are met and or exceed expectation
• Govern the adherence to FIM Policy and Secondary Standards, ensuring that the Head of Trade Floor Infrastructure has a timely and accurate representation of breaches and formally agreed
  

For this role, HSBC targets a pay range between $141,300.00 and $211,900.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Hands on experience with the setup and management of a Voice Recording Trade Floor environment 
• Experience with the following technologies: BT Open Trade platform, Speakerbus, Verint 15.2 WFO, NICE NIM 4.1, Cisco Call Manager and Proteus call logging
• Degree level education or equivalent experience
• Solid understanding of SIP and application support
• Strong stakeholder management and communication capabilities
• Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance)
• Proven ability to articulate complex and technical issues concisely, suitable for all levels across the HSBC group

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.