Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).
We are currently seeking a high calibre professional to join our team as a Wealth Services Associate.
Principal Responsibilities
In this role you will
- Oversee end-to-end investment operations perform by offshore(s) including data maintenance, regulatory / external reporting and reconciliation
- Monitor related internal control procedures, devise and design operation workflow to fulfil Business requirements and Market changes
- Identify opportunities for process improvement and assist in re-engineering initiatives to increase operational efficiency and effectiveness
- Assist in exceptional / error cases handling involving case reporting, remediation, root cause identification and improvement
- Participate in product & system development projects and coordinate related user acceptance tests
- Manage and update authorized signatories of bank accounts of subsidiaries, perform regular review in accordance with the established procedures
- Extract and prepare necessary figures from core systems for various reporting
- Handle customer / branch / external enquiries
Requirements
To be successful you will need
- University degree in a related discipline or other relevant qualifications
- Experience in banking industry, with sound knowledge of investment products / systems and relevant regulations preferred
- Strong self-motivation, attentiveness to details, with good communication and interpersonal skills
- Sound knowledge of application software such as MS Excel / Access preferred
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership, servicing mindset to ensure efficient and effective customer service processes and ability to exercise sound judgment in decision making practices
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.