HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CCSS Department Manager - HSC PBGPIB(GZC).

Principal responsibilities

• Ensure sufficient staff and other operational resources are available to meet projected call volume and achieve stretch sales performance.
• Develop close and supportive relationship with business counterparts.
• Develop internal sales performance recognition program to drive for business success as well as staff development.
• Ensure a high level of customer service and sales performance.
• Develop subordinates towards establishing a staff succession plan.
• Develop staff’s telesales skills and solicit telesales opportunities for the centre.
• Ensure operational procedures are in good order to facilitate efficient workflow. Ensure all customer service procedures are followed.
• Facilitate adherence to Group compliance and audit requirements. Maintain HSBC internal control standards.

What you will need to succeed in the role:       

• Two to five years related experience in a processing or call center environment.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Evidence of strong sales driven analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.
• Strong communication and interpersonal skills.
• Initiate cost control measures by achieving resource efficiency and managing overheads.    

What additional skills will be good to have?     

• Excellent English capability in both verbal and written with more practicing opportunities.
• Exposure with various and different layers of stakeholders.    

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)