职位描述
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of CCSS Department Manager - HSC PBGPIB(GZC).
Principal responsibilities
- Ensure sufficient staff and other operational resources are available to meet projected call volume and achieve stretch sales performance.
- Develop close and supportive relationship with business counterparts.
- Develop internal sales performance recognition program to drive for business success as well as staff development.
- Ensure a high level of customer service and sales performance.
- Develop subordinates towards establishing a staff succession plan.
- Develop staff’s telesales skills and solicit telesales opportunities for the centre.
- Ensure operational procedures are in good order to facilitate efficient workflow. Ensure all customer service procedures are followed.
- Facilitate adherence to Group compliance and audit requirements. Maintain HSBC internal control standards.
要求
- Two to five years related experience in a processing or call center environment.
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
- Evidence of strong sales driven analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.
- Strong communication and interpersonal skills.
- Initiate cost control measures by achieving resource efficiency and managing overheads.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.