HSBC Group

IT Service Provision within Korea

·       Partnering and advising Business heads and their Management Teams on technology decisions.

·       Accountable for the delivery of IT Services in Korea

·       Accountable for the shaping, evaluation and value assessment of the overall Change Portfolio for Korea

·       Leading a team of IT specialists

·       Ensure Korea IT teams apply Group Standards

·       Ensure Operational Risks and Controls are implemented and effective

·       Drive innovation from a technological perspective within Korea

·       Oversee system security and ensure that Korea is not exposed to critical risks from an IT point of view

·       Record, build remediation plans and organize appropriate governance

·       Ensure that all technology decisions align to appropriate governance and architecture Standards

·       Review and maintain all systems to HSBC standards

·       Finance and planning leads to budget for information technology needs and monitor/maintain this budget

·       Establish relevant metrics to facilitate reporting and decision making

·       Understand the local regulatory restrictions including the need for onshore systems due to personal data laws in country

Partnership with Business lines (including: MSS, Wholesale and banking businesses in Korea

·       Understanding the business and technology strategy

·       Translating the business strategy into an IT strategy that enables business to realize its objectives

·       Cultivate and maintain the relationship between business and IT

·       Advise the business heads on all technology related matters

·       Partner with business, Business managers, Global Asset class IT heads and Regional

Partnership with Asia and Middle East CIO Management

·       Responsible for providing support to Regional CIO when necessary, on matters relating to relevant regulatory and Board relationships at regional level

·       Consulted on execution of GB/GF strategy at market level

·       Responsible for collaborating with peer Market Heads, GB/GF Business, and other senior IT Personnel to implement GB/GF goals in Korea, policy, expense and regulatory constraints, in line with Technology strategy, priorities and budgets

·       Responsible for leading and influencing the GB/GF IT Teams to meet functional goals in Korea, and oversee delivery of the portfolio to time, cost, and quality targets

·       Responsible for ensuring that all Korea demand is captured and effectively prioritized within the GB/GF global portfolio

·       Responsible for coordinating all Korea input into the annual planning cycle

·       Responsible for governing all GB/GF programme portfolio in Korea ensuring the status and impacts to time, cost and quality are reported into Asia & Middle East International Markets CIO

·       Responsible for delivery of GB/GF IT Transformation, Agile and DevOps adoption in Korea to realise savings as per targets in partnership with GB/GF Business

·       Responsible for successful delivery of key GB/GF change programmes in Korea

·       Responsible for ensuring deliverables are supportive and in compliance with Regional and GB/GF target state architecture

·       Accountable to both Asia & Middle East International Markets CIO and GB/GF CIO for ensuring resilient, high-quality services are being delivered within Korea

·       Responsible for coordinating regional activities required to mitigate service issues

·       Responsible for service performance of end-to-end services delivered within the market (e.g. service SLA, MTTR, etc.)

·       Consulted on delivery status of overall service/application health for Korea owned applications, and expert advice provided/facilitated from wider GB/GF as necessary

·       Consulted on status of issues relating to critical IT incidents for Korea owned applications, and expert advice provided/facilitated from wider GB/GF as necessary

·       Consulted on problem management and root cause analysis related to Korea owned applications where applicable, and expert advice provided/facilitated from wider GB/GF as necessary