Job description
| Business: | RTN09601 |
| Open positions: | 7 |
| Role Title: | CONTACT CENTRE REPRESENTATIVE I |
| Global Career Band: | 8IC |
| Location(Country/City): | China/Guangzhou |
| Recruiter: | Sylvia S H Li |
| Why join us? | |
| 为客户提供专业的电话呼叫中心营运支持，主要通过电话与客户联系，解答、处理客人的问题或者联系客人提供服务和产品介绍。提供服务函盖多个银行业务范围，包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。 | |
| The Opportunity: | |
| • 负责在呼入和/或呼出客户服务中心环境下，带领，教导，鼓励和发展团队服务于不同汇丰产品与客户群体； • 通过有效的行动和致力于提供最高级别的客户服务，完成量质并重的绩效表现，保证其符合于业务方针和法规要求； • 对团队表现负责，致力传递优质服务标准同时保持所有服务和业务指标达标； • 了解所在团队的业务报告及指数，能够将其转化成团队绩效计划； • 能对工作有计划和分序 | |
| What you’ll do: | |
| • 负责在呼入和/或呼出客户服务中心环境下，带领，教导，鼓励和发展团队服务于不同汇丰产品与客户群体； • 通过有效的行动和致力于提供最高级别的客户服务，完成量质并重的绩效表现，保证其符合于业务方针和法规要求； • 对团队表现负责，致力传递优质服务标准同时保持所有服务和业务指标达标； • 了解所在团队的业务报告及指数，能够将其转化成团队绩效计划； • 能对工作有计划和分序 | |
| What you will need to succeed in the role: | |
| • 积极的团队领导和管理意识， • 有效的团队和个人沟通， • 建立强有力的团队合作， • 瞄准工作目标并顺利完成， • 好的英文口语和写作能力。 | |
| What additional skills will be good to have? | |
| • 有客服和电话销售经验优先 • 接受轮班安排 广州: 轮班: 8am - 2am 固定夜班: 3pm - 2am 固定通宵班: 12am - 8am 南海: 轮班: 8am - 11pm 固定夜班: 3pm - 2am | |
| Please refer the Candidate User Guide in the below link to understand your own journey as a candidate. | |
| https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=1f9872ff1b12549021e7c9df1d4bcba3 | |
| You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** (* The information contained in this job description is a true and accurate reflection of the job as specified.) | |
Requisitos
| Business: | RTN09601 |
| Open positions: | 7 |
| Role Title: | CONTACT CENTRE REPRESENTATIVE I |
| Global Career Band: | 8IC |
| Location(Country/City): | China/Guangzhou |
| Recruiter: | Sylvia S H Li |
| Why join us? | |
| 为客户提供专业的电话呼叫中心营运支持，主要通过电话与客户联系，解答、处理客人的问题或者联系客人提供服务和产品介绍。提供服务函盖多个银行业务范围，包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。 | |
| The Opportunity: | |
| • 负责在呼入和/或呼出客户服务中心环境下，带领，教导，鼓励和发展团队服务于不同汇丰产品与客户群体； • 通过有效的行动和致力于提供最高级别的客户服务，完成量质并重的绩效表现，保证其符合于业务方针和法规要求； • 对团队表现负责，致力传递优质服务标准同时保持所有服务和业务指标达标； • 了解所在团队的业务报告及指数，能够将其转化成团队绩效计划； • 能对工作有计划和分序 | |
| What you’ll do: | |
| • 负责在呼入和/或呼出客户服务中心环境下，带领，教导，鼓励和发展团队服务于不同汇丰产品与客户群体； • 通过有效的行动和致力于提供最高级别的客户服务，完成量质并重的绩效表现，保证其符合于业务方针和法规要求； • 对团队表现负责，致力传递优质服务标准同时保持所有服务和业务指标达标； • 了解所在团队的业务报告及指数，能够将其转化成团队绩效计划； • 能对工作有计划和分序 | |
| What you will need to succeed in the role: | |
| • 积极的团队领导和管理意识， • 有效的团队和个人沟通， • 建立强有力的团队合作， • 瞄准工作目标并顺利完成， • 好的英文口语和写作能力。 | |
| What additional skills will be good to have? | |
| • 有客服和电话销售经验优先 • 接受轮班安排 广州: 轮班: 8am - 2am 固定夜班: 3pm - 2am 固定通宵班: 12am - 8am 南海: 轮班: 8am - 11pm 固定夜班: 3pm - 2am | |
| Please refer the Candidate User Guide in the below link to understand your own journey as a candidate. | |
| https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=1f9872ff1b12549021e7c9df1d4bcba3 | |
| You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** (* The information contained in this job description is a true and accurate reflection of the job as specified.) | |