职位描述
| Please follow the standard job description structure to provide related information of the position. - No Jargon or approval number should be used in the advert (Example: HSDI, HTG, etc.) - High level business information such as project plan, business strategy, etc. should not be included into the advert template - Only put 6 to 8 bullet points in the responsibilities and requirements sections - Expand the acronyms to help candidates understand the contexts - Use of gender neutral language where feasible - Avoid mentioning explicitly the number of years of work experience | |
| Business: | RTN09601 |
| Open positions: | 6 |
| Role Title: | Contact Centre Representative II |
| Global Career Band: | L8 IC |
| Location(Country/City): | China/Guangzhou |
| Recruiter: | Sylvia S H Li |
| Why join us? | |
| 为客户提供专业的电话呼叫中心营运支持，主要通过电话与客户联系，解答、处理客人的问题或者联系客人提供服务和产品介绍。提供服务函盖多个银行业务范围，包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。 | |
| The Opportunity: | |
| • 通过电话服务受理客户相关业务的咨询和处理 • 能及时发现来电客户的需求及意见，将合适的产品和服务向客人介绍并推广 | |
| What you’ll do: | |
| • 通过电话服务受理客户相关业务的咨询和处理 • 能及时发现来电客户的需求及意见，将合适的产品和服务向客人介绍并推广 | |
| What you will need to succeed in the role: | |
| • 良好的销售能力与沟通技巧 • 良好的客户服务意识并愿意从事客户服务工作 • 粤语流利，思路清晰，语言表达能力强，擅于沟通 • 熟练操作办公软件，具备一定的英语沟通及读写能力 | |
| What additional skills will be good to have? | |
| • 有客服和电话销售经验优先 • 接受轮班安排，固定夜班及固定通宵班优先考虑 广州: 轮班: 7am - 12am 固定夜班: 3pm - 2am 固定通宵班: 11pm - 8am 南海: 轮班: 8am - 11pm 固定夜班: 3pm - 1am | |
| Please refer the Candidate User Guide in the below link to understand your own journey as a candidate. | |
| https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=1f9872ff1b12549021e7c9df1d4bcba3 | |
| You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** (* The information contained in this job description is a true and accurate reflection of the job as specified.) | |
要求
| Please follow the standard job description structure to provide related information of the position. - No Jargon or approval number should be used in the advert (Example: HSDI, HTG, etc.) - High level business information such as project plan, business strategy, etc. should not be included into the advert template - Only put 6 to 8 bullet points in the responsibilities and requirements sections - Expand the acronyms to help candidates understand the contexts - Use of gender neutral language where feasible - Avoid mentioning explicitly the number of years of work experience | |
| Business: | RTN09601 |
| Open positions: | 6 |
| Role Title: | Contact Centre Representative II |
| Global Career Band: | L8 IC |
| Location(Country/City): | China/Guangzhou |
| Recruiter: | Sylvia S H Li |
| Why join us? | |
| 为客户提供专业的电话呼叫中心营运支持，主要通过电话与客户联系，解答、处理客人的问题或者联系客人提供服务和产品介绍。提供服务函盖多个银行业务范围，包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。 | |
| The Opportunity: | |
| • 通过电话服务受理客户相关业务的咨询和处理 • 能及时发现来电客户的需求及意见，将合适的产品和服务向客人介绍并推广 | |
| What you’ll do: | |
| • 通过电话服务受理客户相关业务的咨询和处理 • 能及时发现来电客户的需求及意见，将合适的产品和服务向客人介绍并推广 | |
| What you will need to succeed in the role: | |
| • 良好的销售能力与沟通技巧 • 良好的客户服务意识并愿意从事客户服务工作 • 粤语流利，思路清晰，语言表达能力强，擅于沟通 • 熟练操作办公软件，具备一定的英语沟通及读写能力 | |
| What additional skills will be good to have? | |
| • 有客服和电话销售经验优先 • 接受轮班安排，固定夜班及固定通宵班优先考虑 广州: 轮班: 7am - 12am 固定夜班: 3pm - 2am 固定通宵班: 11pm - 8am 南海: 轮班: 8am - 11pm 固定夜班: 3pm - 1am | |
| Please refer the Candidate User Guide in the below link to understand your own journey as a candidate. | |
| https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=1f9872ff1b12549021e7c9df1d4bcba3 | |
| You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** (* The information contained in this job description is a true and accurate reflection of the job as specified.) | |