HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join our team in the role of Payments Team Leader.

In this role, you will:

1. Ensure that Cross Border and Domestic payment processing is done in compliance with HSBC policies and procedures including all applicable local regulatory and international directions / guidelines

2. Should have a very strong passion towards delivering world class customer experience

3. Be a team leader in the Client servicing team by providing leadership on day-to-day queue allocations of the staff, support queries or issues faced by the team and Business lines.

4. Inform and influence the decision making of senior leadership by use of management information, business performance information, analytics, forums, and stakeholder feedback

5. Seek continuous improvements in efficiency of service provision and cost effectiveness of operations

6. Be responsible for managing the risk and control environment and maintaining and observing all HSBC control standards including implementation of internal and external audit recommendations

7. Support Manager Client Servicing and Screening in implementing the Local and Global strategy on Regulatory Compliance including metrics, control frameworks, skill requirements and operating models

To be successful in this role, you should meet the following requirements:

1. Bachelor’s degree from a recognized University or Professional qualification from a recognized institute (CIMA, ICA, ACCA etc)

2. Prior knowledge in Exchange Control regulations, payment processing or related area will be an added advantage

3. Excellent communication (both verbal and written) and interpersonal skills

4. Skills on automation, streamlining, data analyzing will be an added advantage

5. Passionate serve all stakeholders with empathy , trust, and consistency

When applying, please submit a full resume. In the event you are shortlisted, please note that interviews can be held within a day from the closing date.

Hiring Manager: Kanishka Dissanayke

You’ll achieve more at HSBC.

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