Job description
Business : Group KYC WPB
Open Roles : 2
Role Title : ASSISTANT MANAGER OPERATIONS GSC's
GCB : 7
Location : Hyderabad
Recruiter : Chiransha Gupta
Why Join us ?
The CSEM team is an energetic & a rapidly growing team which is driven by passion & a commitment to make a difference.
We believe that the ability to constantly learn and grow is what makes us competitive, for us, maintaining HSBC internal control standards, including the timely implementation of internal and external audit points is a never ending process. As part of KYC Ops team, you’ll experience a culture committed to growth and advancement & you’ll have the chance to make a lasting impact on internal as well as external customers.
The Opportunity :
The role encompasses a number of tasks involving monitoring of Customer Selection and Exit Management cases / triggers post CDD reviews for the WPB clients, liaising with RM, stakeholders, business etc, maintenance and tracking of cases ensuring nil breaches on PLA’s/SLA’s maintaining MIs to ensure timely completion of CSEM Cases as per Risk Prioritization and KPIs across CSEM stages is adhered at any circumstances. Aspirants are expected to maintain high standards of quality & adherence to AML Regulations, policies/procedures and coaching of staffs.
Take complete ownership of any profiles/cases that have been assigned to staffs on daily queue allocations and work assignment as per SLAs until stage of completion in line with the agreed CSEM KPI Matrix.
What you'll do?
- Ensure team meets the set productivity target and Quality target month on month.
- Ensure monthly Governance communications have been circulated with appropriate process updates reporting and flagging of breaches and/or potential breaches
- Timely and accurate updating of the management information and / or Case MIs as applicable.
- Proactive and responsible approach to urgent/high priority requests and queries from onshore/RMs been assigned completed and reverted within timely manners.
- Ability to handle process initiatives like UAT, assessing and delivering the impact of policy changes, process re-engineering automation activities and timely escalation being adhered.
- Assume responsibility during crisis situations with respect to volumes, escalations, attrition etc. with appropriate BCP testing in place.
- Timely circulations of group wide cascaded, procedural updates PLAs, SLAs and KPIs are in place and annual sign-off from onshore completions.
- Ensure compliance with regulatory and internal guidelines prepared for Audits.
- Ensure compliance with regulatory and internal guidelines.
- Interpret regulatory/policy changes and understand their implications. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
Requisitos
What you will need to succeed in this role?
- A Bachelor’s degree in any stream
- Excellent Communication skills – Written and Verbal
- Working knowledge of MS Excel – Ability to create reports and interpret data
- Critical thinking effective judgement and decision making presentation skills (E).
- Good understanding of WPB CSEM, financial regulatory environment and AML risk implications (D).
- Critical thinking effective judgement and decision making presentation skills (E).
- Good understanding of WPB CSEM, financial regulatory environment and AML risk implications (E).
- Ability to identify gaps in the process and recommend changes to streamline the process
- Is self-motivated to achieve quality and production targets in line with the department/individual goals
- Willing to work a flexible schedule to accommodate business needs
- Ability to communicate effectively & Attention to details (E)
- Knowledge of WPB CSEM Ops €
What additional skills will be good to have?
- Strong keyboard skills
- Efficient Organization skills
- Proven track record of
- Computer literacy (word processing, PowerPoint, spreadsheets and database applications).
- Ability to adapt in a dynamic and fast-paced environment.
Link to the user candidate
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Chiransha Gupta
Email del recruiter
chiransha.gupta@hsbc.co.in