HSBC Group

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  
ATM Maintenance Administrative Analyst

Role Purpose:

This role is responsible for document, report and data analyse everything regarding the over 300 requests of Self-service ATMs Network in a timely manner and with continuous contact as Third Party Vendor Manager for Contracts, Payments and Incidences Management. The owner of this role act as business analyst that review the incidences tickets regarding the ATMs Maintenance status and deliver the analysis and actions to give them support by vendors contraction.

Main Activities:

• Respond in a timely prior manner to over 300 tickets asking maintenance for ATMs Self Service Machines
• Interact with vendors as a Third-Party Manager in awareness of cost, contracts, and timelines for service hiring
• Deliver Support and Status to the Global Team completely in an English Conversational form by online sessions
• Document management - disseminating information, drafting presentations, file and document management
• Data processing -  data entry, basic data analysis
• Record administration – maintaining records, information resources and data sources
• Co-ordination - co-ordination activities, arranging resources, meetings, services and supplies
• Work effectively with cross-functional teams to achieve business goals.

Qualifications Required: 

Mandatory:

• +3 years of experience as ATM Maintenance Analyst in Global Companies
• +3 years of experience as Third Party / Vendor Manager reviewing Contracts, Service Hiring and Costs
• Leadership and decision making specially for third party management.
• Ability to prioritize and coordinate multiple, complex, competing demands/work.
• Excellent communication and interpersonal skills including capacity to articulate stance and alternatives to Business and IT users; ability to build and maintain good working relationships at a range of levels (internally and externally.)
• Ability to work under pressure, for long periods either individually or as part of a team.
• Ability to work with minimal supervision.
• Excellent problem-solving skills and ability to manage to resolution.

Desired

• Optimize budget consumptions for third party SSE contracts
• IT teams support

Language Level:

• English level – Conversational Intermediate – Advanced B2

Competencies

• Problem Solver
• Analytic and Data Driven Thinker
• Written and Oral Communication Skills in English
• Pressure Handler
• Organization Capacity

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC LTD***