HSBC Group

Business: GCOO I BUSINESS RISK & RESILIENCE
Open positions:1
Role Title: AVP - CCO Shared Services GSC's

Global Career Band: 5
Location (Country / City ): India/Hyderabad
Recruiter Name : Sowmya Basavaraju
The Opportunity:

• Shared Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Shared Service is a global team of 32,000 colleagues in over 60 countries and territories and manages the delivery of services for customers. Shared Services is using technology and innovation to transform its way of working and to make our customers’ lives easier. 
• The Chief Control Office is part of the 1st Line of Defense. It oversees the holistic end-to-end health of the control environment; provides a forward-looking view on risk and controls; drives effective design and implementation of controls; and monitors, advises and challenges control owners on how they are managing their risk. It seeks to apply innovative and forward-thinking solutions to risk management in the first line, helping control owners to proactively manage their risks. The role includes analyzing the performance of the control environment, performing end to end reviews, deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses.
  What you’ll do:
  Principal Accountabilities:
• This is a key role within the Shared Services Non-Financial Risk (NFR) & Quality Assurance Utility supporting Business Services across Shared Services. The role holder will support validation of issue and action closures, testing activities that include solutions implemented at the back of internal events. There are over 1.4k HELIOS users in Shared Services and this Central Utility is set up to drive a consistent approach and high-quality data capture in Harmoney/HELIOS in accordance with the Group Policies.  Review / Challenge issue and Action closures to ensure embedment and sustainability of actions. S/he will also be responsible to act as a CCO point of contact for Shared Services to provide advisory. 
• Guide the respective GB/GFs to a more proactive risk management culture through regular engagement with key stakeholders.
• Support through testing activities and support in the embedment of sustainable fixes seeking to simplify, clarify and add value to the business.
• The job holder is required to co-ordinate NFR / HELIOS activities within Shared Services. S/he is also required to liaise with stakeholders outside Shared Services on matters relating to NFR and Helios.
• Review and challenge issues and actions inclusive of ensuring realistic issue and action closure dates and ensure timely closure.
• Perform closure validation of issue and action to ensure there is adequate embedment and sustainability of the actions implemented.
• Work with risk and control owners and their CCOs in Shared Services to capture timely and accurate data on Helios/Harmony
• Publish regular MI’s to key stakeholders in a timely manner.
• Consistently display positive leadership behaviors including notification and timely escalation of any concerns.
• Strong governance to ensure all Helios activities are completed in a timely manner.
• Supporting, advising and challenging Operations management to ensure that their risks are understood and well controlled. 
• Provide high level Support in the evolution of the capability and toolset of the Chief Control Office (e.g. develop more insightful forward-looking measures) and support the transformation of CCO Operations through active engagement with Transformation team on automation projects andimplementing cost effective controls to mitigate risk etc.

What you will need to succeed in the role: 

• Excellent relationship management and negotiation / influencing skills with experience of positive and challenging interactions with senior management.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.  
• A high degree of initiative is expected to make recommendations as required and to handle the job requirements in an effective manner.
• Ability to identify, assess and communicate the need for risk management intervention in complex, fast paced environments.
• High level of drive and self-motivation to ensure delivery of a broad range of outputs simultaneously in a matrix environment.  
• Proactive and delivery focused to ensure individual and team tasks are completed on time and to the required levels of quality.  
• Ability to prioritize workload effectively and work with other resource owners to agree timely provision of services
• Strong Analytical skills to be able to interpret data. Produce simplified and impactful MI in a timely manner.
• Prior knowledge of Helios / previous experience in Risk Management is desirable. 
• Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organization change and the impact of new technology. 
  Link to Candidate User Guide:
  https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
  (Or)
  Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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