HSBC Group

Business: Global Service Delivery, Wholesale Operations

Open positions:5

Role Title: Account Processor GSC’s

Global Career Band: 7

Location (Country / City ): India/Bangalore

Recruiter Name : Chiransha Gupta

The Opportunity:

• DBS (Digital Business Services) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.
• Client Life Cycle Management (CLM) is part of Wholesale Operations. The objective of CLM is to provide Global Banking & Markets and CMB clients with a globally consistent and best in class Customer Due Diligence (CDD) for new on-boarding of clients, as well as periodic maintenance of existing clients. It ensures that CDD profiles are prepared in accordance with Group and Regulatory Policies by obtaining documents and information as required from the Clients/Relationship Managers
• The main objective of CLM Operations is to extend measures to fight money laundering, financial crime, tax evasion and terrorism financing. The role of CLM Specialist is to provide professional and high-quality KYC analysis of corporate HSBC customers, escalate risk concerns and actively contribute to the success of the team. Job holder needs to ensure HSBC is compliant with all relevant regulation and Group policy. To achieve this, the job holder needs to perform the following tasks:

What you’ll do:

• Manage the Customer from end-to-end perspective, Account Opening and Customer Onboarding including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners
• Ensuring KYC due diligence reviews are undertaken to the required quality and detail on a timely basis.
• Account opening activities, FATCA, CRS and CDD and KYC activities.
• Providing professional and high-quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team
• Ensure audit & compliance as per Global Standards, Analyze the Risk associated and Take appropriate resolution and escalation.
• Manage communication with the Customer or between support functions, Compliance, Business Partners and technical Teams.
• Ensure high quality operational results –TAT, Time with Bank, SLA, RPH, QC, OKR’s
• Share innovative ideas to increase quality, efficiency, and effectiveness of the process.
• Working in close coordination with Client and or respective Relationship Managers (RMs) for deficient KYC information required in order to complete KYC requirements including drafting Risk Support Statements (where required) as per policy applicable Working effectively with key stakeholders to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and implemented.

Performance:

• Meets the monthly production and quality targets (as per agreed KPIs/ OKR’s) *
• Ensure high quality operational results like TAT, time with Bank, SLA, Customer Score are met

Basic Responsibilities:

• Understanding and adherence to policies on AML, KYC, Sanctions, FATCA, CRS, CDD and all other related to the process and Global Standards.
• To implement the Group Compliance Policy by, ensuring adequate compliance training, fostering a compliance culture and optimizing relations with regulators.
• Production of CDD profile to the highest quality standard and in line with the latest policies and procedures
• Provide professional and high-quality KYC analysis of corporate HSBC customers
• Research, procure and interpret documentation to determine Nature of business, Ownership etc.
• Executing alerts from Negative News Screening / PEP / Sanctions screening and escalate/discount where necessary.
• Review initial and final customer risk ratings and ensure the appropriate due diligence checks are undertaken. Recommend/undertake further due diligence where required.
• Investigate and research connections between entities in ownership structures, identify ultimate owners and other connected parties (ascertain proper identification & verification)
• Act effectively on all customer feedback to drive process improvement.
• Build and maintain the relationship between Customers and Business Partners
• Act as a point of contact for the Customer, Relationship Managers and Global Relationship Managers, including proactive approach and aiming at building strong relationship.
• Proactively escalate to the Line Management any issues / transactions that would impact customer, other operations, or potential loss to the bank
• Interact with different teams (Compliance, RMs, HSBC net, support functions, QA, QC)
• Effectively monitor all assigned referrals and ensure all actions pending at different steps are completed as quickly as possible.
• Effectively monitor the cases and capture the details on chasers sent out by requestor.
• Deal effectively and professionally with the queries related to account opening documentation, KYC country specific requirements and guidance on filling the forms from specific locations across the HSBC Group
• Ensure all cases are timely captured in daily reporting and escalate all pending actions from receiving countries.
• Perform E2E (End to End) reviews using only digital and non-Digital solutions.
• Perform E2E Onboarding reviews using digital & non-digital solutions - including, post-CDD account opening requests such as Product activation, etc. at each entity level.
• Perform E2E Onboarding reviews using digital & non-digital solutions - including, post-CDD account opening requests such as Product activation, etc. across markets.
• Operate day to day activities following the operations procedures (DIMS) and SLAs in place.

Process Improvement:

• Identify opportunity areas for process improvements to maximize efficiency or client experience (min 1 per quarter)

Customer types:

• Sole Trader
• Corporate and Partnership, NBFI, GSB
• Trusts / Foundation, NPO
• Funds,
• Banks
• Other Complex Entity Types (e.g., SPV, Escrows, etc.)

Knowledge:

• Familiarity with Global AML regulations and industry guidelines, along with sound knowledge of specific local regulations
• Knowledge of systems, workflows used as part of the day-to-day operations (including digital offerings of HSBC)
• Customer Outreach:
• Communication with external clients of the bank via digital platforms e.g., Smart Serve, etc. and phone calls e.g. Zoom or Jabber (recorded line)
• Have direct telephonic conversation with an external client of the bank which includes sending predefined letters informing of their CLM case status (without the business RM being available on the call OR client being non-RM in segment/nature)

What you will need to succeed in the role:

• This role is for staff currently with KYC with a minimum 18 months’ experience.
• Excellent understanding of KYC, financial regulatory environment and AML risk implications
• Analytical skills and understanding of wide variety client types, financial institutions, private companies, hedge funds, funds, SPV’s and partnerships.
• Strong and effective communication skills both written and oral
• Strong Critical Thinking and Decision-Making Skills
• Ability to work independently, well under pressure with high degree of accuracy.
• Interpersonal skills and ability to build and maintain relationships by communicating effectively.
• Pro-active and business orientated with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions
• Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls.
• Experience in the Finance and Banking industry environment (e.g., fund administrator, brokerage house, custodian, investment bank, commercial legal practice etc.) is an advantage.
• Previous KYC work within an international financial institution
• Demonstration of business, Process simplification or driving efficiency initiatives is a plus
• Foreseeing the risks and adopting new policies, technology changes and changes with ease, Cohesive working with colleagues and other members
• Demonstration of service-oriented approach through usage of all tools / job aids provided

What additional skills will be good to have?

• Minimum Qualification: Masters / Post Graduation in Business Administration or Commerce or Accountancy
• Flexibility to work in different shift timings and on certain local holidays (as applicable)
• AML qualification (e.g. CAMS / ICA) is an advantage
• Proficiency in English including reading, writing and speaking

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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