HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role, you will:

• Monitor performance metrics for various production systems and identify root cause for technical issues and recommend solutions.
• Responsible for maintaining the SLA for the process and perform Servco reporting
• Be accountable for performing daily, weekly, monthly, quarterly, and yearly operations check as required.
• Administer and implement new systems and ensure transition of plans to production.
• Collaborate closely with local teams, Regional and Global and ensure that the CTO strategic direction is shared, understood in the  IT views & needs are fed in at the formative stage to Regional/Global  team.
• Ensure compliance with regulatory requirements and industry best practices.
• Manage Asset Governance regulation, device provisioning, and vendor relationships effectively.
• Efficiently manage IT Assets and ensure regular evergreening of technologies of IT services is monitored and remediated as locally applicable in collaboration with the relevant IT teams and local business.
• Advise, analyze, plan and ensure delivery of high quality and cost-efficient technology infrastructure services in support of business strategies.
• Own, lead and drive the successful completion of all deliverables in the Bank.
• Review and analyze existing infrastructure effectiveness and efficiency, then developing strategies for improving or leveraging these systems. 
• Co-ordinate with business stakeholders and IT delivery teams (onshore and offshore; in-house and third-party) to drive change and provide solutions to business problems and opportunities.
• Ensure high quality of project planning, execution, by adhering to HSBC’s Change Framework and embedding Agile methods.
• Ensure systems are fit for the future and recommend/deliver changes required to improve platform efficiency and resilience.  
• Ensure that business requirements and specifications are correctly captured and understood by the delivery teams to enable them to deliver high quality solutions.
• Develop knowledge in the department, leveraging subject-matter expertise, experience and lessons-learnt.

To be successful in this role, you should meet the following requirements:

• Background in IT asset Management (at least 5 years), with broad knowledge of Asset governance, Hardware provisioning and Change Governance.
• Excellent communication, interpersonal skills, able to grow trusted partnerships with a wide range of stakeholders across the Bank.  
• Proactive mindset with a focus on process improvement.
• Strong, strategic, analytical and critical thinking and problem-solving skills, with the ability to translate business requirements into cost-effective technical, innovative and practical solutions of complex issues.
• Strong IT Infrastructure experience focused on Networks, end user Services & User Experience
• Familiarity with compliance and regulatory requirements ITAM and Asset regulatory requirements.
• Ability to prioritize work, multi-task and collaborate to successfully deliver services to agreed levels in a diverse and constantly changing environment.
• Experience in End user device handling.
• Proficiency in Office 365 application.
• Experience with maintaining working relationships with vendors and service providers.
• Knowledge and experience of incident / problem / change management
• Proficiency with power BI and reporting tools and should be able to create relevant dashboards
• Agile mindset, passionate about driving innovation and disrupting traditional way of working.
• Experience with Agile methods, leading Pods and developing people with current & future skills.
• A strong understanding of tools like Service Now, Proton, WebPm, Aternity, ABM and ARS.
• Be proficient with Agile tools including JIRA and Confluence
• Effectively co-ordinate delivery of services involving elements delivered by other internal/external teams.
• The following skills would also be an advantage:
• Knowledge of ITIL practices.
• Exposure to regulatory and compliance aspects of Asset Governance

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India