HSBC Group

Business: Global Banking and Markets – Service Centre
Open positions: 3
Role Title: Asset Servicing and Tax Support Processor
Global Career Band: 7
Location: Kolkata
Recruiter Name: Srinivasan S
Why join us?

Work with a team of staff providing Fund accounting services that involve performing and supervising Income/CA  Processing/reconciliations for HSBC’s institutional clients. The Supervisor would be expected to perform under stringent timelines with consistently high levels of accuracy thereby ensuring the highest quality service to the client in order to support the final valuation process. He/She should be flexible to adopt in different working environment with counter parts across the globe. 
What you’ll do: 

Impact on the Business/Function

• Develop and maintain all process specific SOPs and JAMs

• Provide training and create on the job training/cross training plans for the process

• Active participation and support HSS projects

• Support Business Continuity planning

• Update and monitor daily deliverable trackers

Typical Targets and Measures

• Maintain/create SOP/JAM in a timely manner and ensure relevant sign offs and share point updates are complete

• Deliver effective on the job training, identify knowledge gap, and prepare training plans for new joiners and under performers. Track trainee progress against the learning curve and deliver feedback

• Support strategic projects by providing SME knowledge and assist on new system / product testing and new client process migrations by coordinating with key project stakeholders

• Drive training as per BCP cross training plans and provide support during BCP testing and actual BCP scenarios

• Ensure timely allocation of work based on available capacity. Prepare KPI and other MI reporting for Internal and External stakeholders

Customers / Stakeholders

• Be a focal point of contact for any fund specific / technical queries and issues within the process

• Timely escalate any issues as per the escalation matrix/ procedures

• Building & Maintaining Relationships with Upstream/ downstream teams, Business Partners and key stakeholders

• Awareness and understanding of priority clients

Typical Targets and Measures

• Manage Business Partner / Stake holder queries effectively without further escalations. Lead business partner calls

•  Find solutions and take necessary actions to address process specific issues or escalate well in advance

• Interacts with others in a sensitive manner and builds rapport.  Is an effective listener and seeks to understand and show respect for the views and values of other people and other cultures. Build and maintain networks and positive working relationships

• Implement initiatives to increase Business Partner and end client satisfaction. Ensure priority client delivery timelines and quality targets are met

Leadership & Teamwork

• Deputize the 1st line manager in his / her absence

• Involve in consequence management process relating to internal and external errors

• Act as a coach and mentor for new joinee’s and all the team members

• Contribute towards building an enthusiastic and motivated team

• Group Values and principles

Typical Targets and Measures

• Perform any additional responsibilities that may be required by the manager in support of specific projects, on-going management and development of the process

• Provide feedback to Fund administrators and complete necessary documentation on internal and external errors

• Support and contribute to the buddy system

• Co-operates and works well with team in the pursuit of business aims. Organize team meetings and share business updates.   Enables and supports a sense of team spirit, encouraging an environment of open communication and the sharing of information

• Demonstrate Group Values and principles

Operational Effectiveness & Control

• Understand risk applicable for the team and maintain effective Operating Controls & Procedures

• Mitigate risk of errors and near misses in the valuation production process

• Assist/drive streamlining initiative

• Ensure adherence to and implementation of Global Standards as applicable and maintain strong BAU operational and risk management control

Typical Targets and Measures

• Continuously assess the risks inherent in department processes and procedures. Support internal and external reviews of risks and processes and maintain HSBC internal control standards including the timely implementation of audit points.

• Ensure all existing process controls, process checklists are adhered to and records are maintained. i.e. Completion of 2nd level review/ adhere to defined process KPIs and PLAs. Be proactive in analyzing all internal/external errors and identifying root cause for process related challenges and initiate quality circles/ brainstorming sessions

• To identify/implement streamlining initiatives to achieve sustainable saves. Identify and reduce manual processes for enhanced operational control. Support and implement technology up gradation.

• Global Standards - Understanding of and compliance with all Global Standards initiatives and requirements. Ensure own mandatory training is completed within agreed deadlines

Major Challenges 

• Client management

• Interacting with multiple GBM businesses/teams within the service centre

• The major challenge for this role is to continuously deliver within the specified time limit with minimum or no errors. The individual will have to complete all the activities of the assigned funds for self and few fund administrators within the set time limit and ensure that the fund is delivered to the stakeholders within the agreed timelines.

• The role will demand a daily balance of delivering an excellent client service within the standard process model, of promoting continuous improvement and of identifying and capitalizing opportunities to create capacity and generate efficiencies

• The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators to achieve target KPIs.

• Provide support for seamless migration, on boarding of new business and funds in line with Global Operating Model

• Multi-tasking with ability to independently prioritize workload without impacting deliverables.

• On the regulatory & legislative front should be aware of FATCA / Dodd Frank / Volker / AIFMD / UCITS / DPA and comply with the same where applicable

Role Context 

• Key activities and decision making areas in Business/Function, Customers & Stakeholders, Leadership & Teamwork. Operational Effectiveness & Control

• The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provided by the Line Manager on an ongoing basis.

• Role will be of individual contributor nature and will not have team reporting to the role.

• The role will interface with all other HSS Departments and with HSBC global offices as appropriate.

• Role will require deputizing for the Manager whenever required.

• The role will require the flexibility to work in different time shifts and should be able to adopt to different working environments with counter parts across the globe.

Management of Risk 

• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

• Abide by the Group Compliance Policy by managing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

• Maintain HSBC internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators.

• Understanding of Group FIMs, Group Audit / Internal Control Review / Compliance reports / Global standards.

• Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify the highest standards of personal and professional ethics in all aspects of our business and comply in full with both the spirit and the letter of the laws, rules and practices that govern the HSBC Group globally.

• Adherence to the HSBC Code of Conduct.

Observation of Internal Controls 

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

•  This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• What you will need to succeed in the role:
  At least one year of relevant experience in Fund Administration Services ( E)

• Applicant should be following a Bachelor’s degree in Commerce, Finance or significant progress towards a degree or a professional qualification such as ACA, CIMA, ACCA, CISI, AAT or CMA (E)

• Experience in relevant account platforms and reconciliation platforms ( E)

• Demonstrate reasonable understanding of alternative investment industry and knowledgeable in various derivative instruments such as options, swaps, forwards and corporate actions etc. (E )

• Demonstrate ability to identify and resolve complex fund issues ( E )

• Ability to assist other staff with application and systems issues

• Possess good analytical and problem-solving skills

• Excellent spoken and written English (E)

• Organized and detail oriented. (E)

• Excellent communications skills

• Strong stakeholder management skills

• Sound understanding of risk management and mitigation tools and techniques.

• Team player and ability to work on own initiative.

• Commercial awareness to understand and identify opportunities/cost savings.

• Ability to do the right thing under pressure.
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  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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