HSBC Group

A Career with Hang Seng Bank
 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. 

We are currently seeking a high calibre professional to join our department as Assistant Data Analytics and CRM Manager.

Principal responsibilities:

• Collaborate with business, perform customer analysis, design customer journey and develop innovative analytics solutions to support strategic initiatives.
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously. 
• Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.
• Collaborate with cross-functional teams to integrate analytics into business processes and decision-making. 
• Design and develop dashboards and reporting tools for performance monitoring.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

Requirements:

• University degree in in Data Science, Statistics, Computer Science, Information Systems or other related discipline.
• Minimum of 4 years’ experience in data analytics, preferably with strong knowledge of wealth products in banking industry.  
• Proficiency in data analytics tools (e.g. SQL / Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense). 
• Strong problem-solving skill, with the ability to analyses complex data, identify core issues and recommend solutions.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Customer-centric oriented, with good interpersonal, organizational, and presentation skills.
• Passionate and willingness of continue learning.
• Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.