Job description
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Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities
- To ensure timely and error free reporting of transactions received at the Investor Service Centre.
- Manage customer communication effectively in order to have timely resolution
- Excel in distribution services & investor services with special focus on corporate customers
- Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
- Explore and process efficiency suggestions and contribute to achieve customer delight
- Comply with applicable regulatory requirements on qualifications required for the job profile
- Contribute to the knowledge management initiative of the customer service team.
- Contribution to recruitments / contingency / leave planning
- Ensure compliance to the process manual and FIM
- Excel in the monthly reporting process
Requisitos
- A good understanding of mutual fund/security markets
- Good verbal and written communication, team and interpersonal skills
- The inclination to work in a client facing role, with a bent of mind for ‘service’
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
- Knowledge of local language will be an advantage
- NISM certification
Additional Information:
- A minimum of 18 months in the current post
- Last performance rating minimum of 3.
Eligibility Criteria
- AMIN employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
- Entity Employees (not from AMIN) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted.
The location for this role is Bangalore, India
Useful Link
Link to Careers Site: Click HERE
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Issued by HSBC Global Asset Management (India) Private Ltd
Nombre del recruiter
Vineeth Ramankutty Nair
Email del recruiter
vineeth.nair@hsbc.co.in