HSBC Group

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Assistant Manager Client Selection Case Analyst working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Assist the CSEM Manager to ensure client exit management is implemented in a timely, orderly and structured manner such that the bank is safeguarded against potential reputational, operational or legal risk.
• Receiving, logging and tracking incoming triggered cases.
• Analysing the triggered cases to ensure the validity of the trigger.
• Assist to manage triggered cases inputting findings into the Case Management tool (UCM-CS).
• Support of the team in conducting the product searches and reaching out to product areas to determine the extent of the customer’s relationship with the bank when required.
• Identifying the connected parties of the triggered customers to provide a complete overview to the CSC for decisioning.
• Assist the CSEM Manager by identifying the complexities and constraints to existing customers at a product level (that will include identifying if the customer is a Potential Vulnerable Customer).
• Conduct customer searches using the tool provided (bDNA) to identify any cross border and cross business relationship.
• Assist in ensuring cases flow through the exit management process in line with SLAs and timelines outlined in the Guidebook.
• Documenting the Committee’s deliberation in the meeting minutes accurately.
• Assist with MI reporting & CSEM QC.
• Perform the execution stage of all exit or restrict activity, which should be carried out as per CSC instruction:
  • Exit: Coordinate with related stakeholders to ensure timely exit
  • Ring-fence: Coordinate the restriction of functionality on products that have a contractual term and monitoring when the product term has elapsed to enable the completion of exit
  • Retain: Track and enforce any additional controls/ restrictions as required
• Supporting the Country Wealth & Personal Banking Lead with any CSEM related initiatives.
• Compile the input from all stakeholders for each case and collate responses to build comprehensive case for decision.
• Managing and aligning inputs such as stakeholder opinions across multiple businesses and functions supported by a governance framework to support decisioning.
• Assist the Client Selection manager to arrange Client Selection Committees.
• Liaise with all trigger owners, branches and managements.
• Work with regional and group support.
• Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.
• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing within the team.
• Share best practices with team members.
• 100% compliance to Guidebook process and timeliness.
• 100% compliance to regulations and audit requirements.
• Timely, accurate and complete reporting.
• Escalate where necessary cases require regional or group intervention.

• Degree in any field.
• 1 to 2 years relevant working experience.
• The Case Analyst in Country CS Secretariat will be a financial services professional with some knowledge of financial services, managing financial crime risk and/or commercial client relationships.
• Experience in financial services and / or client risk and or AML/KYC type roles.
• The Analyst must have:
  • Understanding of all types of financial crime and reputational risk
  • Familiarity with Retail banking and financial services products/operations
  • The ability to work with various stakeholders to manage the Decisioning and Exit Execution phases of the Client Selection process
  • A good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decisioning
  • Experience of case work
  • Strong communication skills
  • Good presentation skills & analytical skills
  • A keen eye for detail, together with strong administrative and organizational skill.
  • Act on and enforce the highest possible standard and principles across HSBC.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad