Job description
Open positions: 1
Role Title: Assistant Manager HR Operations GSC’s
Global Career Band: 7
Location (Country / City ): Hyderabad
Recruiter Name : Himani Rana
Why join us?
- HR Ops Offshore Delivery Services is a professional service environment which provides excellent conditions to nurture skills.
The Opportunity:
- The role is Assistant Manager HR Operations which provides exposure to project management and stakeholder management alongside challenging BAU within the NAM team in HR People Services.
- If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
- We are currently seeking an ambitious individual to join this team in the role of Assistant Manager HR Operations, GSC’s. In this role, you will be responsible for the following:
What you’ll do:
Principal Accountabilities: Key Activities and Decision Making Areas
Impact on the Business/Function
- Handle all Success Factors transactions in a timely and accurate manner, as per agreed process SLAs
- Process all requests in line with Global Standard Guidelines.
- Adhere to TAT as per daily / monthly agreed PLAs.
- Provide accurate MI with Analysis.
Customers / Stakeholders
- Timely response to the Cases providing a detailed resolution.
- Ensure timely support for project rollouts and new functionality by working closely with the project managers
- Ensure service failures/ Customer Complaints are recorded/ resolved and escalated in a timely manner
- Ensure audit Checks are completed
Leadership & Teamwork
- Work closely with Global Teams to resolve customer cases
- Share knowledge with all WFA teams with a view to reduce the number of cases.
- Share Knowledge and Best Practices
- Proactively support Team, Process Initiatives and Center Activities
Operational Effectiveness & Control
- Identify process improvement opportunities with a view to improve efficiency, reduce manual workarounds, reduce risk
- Keep knowledge base and SOPs updated with timely reviews
- Ensure completion of mandatory training required for this role
- Multi-tasking is inherent to the position. The incumbent must be able to participate in, and manage where necessary, several projects at the same time.
- Team members have to interact with HR business heads across all countries under the support umbrella and ensure that all projects and tasks are agreed upon and risk analysis shared to cover all contingencies that might arise.
Role Context
- Forms part of the Workforce administration team. By virtue of being so, is responsible for providing support in the use of EC across regions, and act as a subject matter experts and process specialists as necessary with the goal of supporting all global users on PeopleSoft & Success factors ensuring that data accuracy and data integrity is maintained
Management of Risk
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Role Dimensions
- The role holder has to drive high performing teams in line with the Group Strategic Priorities and ensure that the teams operate within the agreed risk framework with guidance and supervision from a senior manager. The role holder has to operate in a dynamic environment and has to manage change without any adverse impact to people or processes
Requisitos
What you will need to succeed in the role:
- Bachelor degree in a related field or equivalent experience is required
- Five years experience in a Human Resources capacity and in depth knowledge Success Factors - Employee Central
- Proven written and verbal communication skills
- Strong focus on the customer and continuous improvement
- Demonstrated problem solving and decision making skills
- Analytical and numerate
- Must be proficient and knowledgeable with Excel and Word with a good understanding of Peoplesoft and EC
- Candidates at GCB 7 with similar skillset would be preferred
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Himani Rana
Email del recruiter
himani.rana@hsbc.co.in