HSBC Group

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our International Wealth and Premier Banking team in the role of Assistant Manager Investigations.

The job holder is responsible for investigating fraudulent activity under minimal supervision on various products, across multiple platforms, to determine liability as well as identify gaps in controls or opportunities for improved fraud mitigation.

Responsibilities

• Conduct thorough investigations of potential suspected fraud cases by gathering and analysing evidence such as transaction record, system logs, emails, interviews, surveillance footage, etc.

• Document all evidence and findings of the investigation and maintained into case files.

• Prepare comprehensive reports by summarizing evidence and findings into investigation report that will be use by internal, law enforcement and legal teams.

• Deliver fair outcomes for our customers in accordance with Regulatory Requirements as well as internal policies.

• Ensure adherence of the investigation timeline and quality standard of the investigation.

• Identify vulnerabilities in systems/process and provide recommendation of improvement from the perspective of fraud prevention strategies and internal controls.

• Ensure timely escalation of Fraud Trends, issues, etcs to Management.

• Assist management in providing support to the department such as training, question resolution, and escalated case handling.

• Strong knowledge in Fraud Investigations, bank processes and systems.

• Proven ability to work under minimal supervision and within SLA.

• Fluency in written and spoken English is a requirement for this role, additional fluency in local languages/dialects is an advantage.

• Excellent interpersonal skills with the ability to communicate with customers, law enforcement as well as all levels of internal stakeholders.

• Knowledge of MS Office tools

• Drive, teamwork and positive cooperation towards the achievement of team/department goals.

• Ability to organize work independently and as part of a team.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.

When applying, please submit a full resume and your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website