HSBC Group

(Grade: GCB6)

GCOO - Asia & Middle East COO

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking an experienced professional to join our team.

In this role, you will: 

Impact on the Business / Function

·    Provide consultancy to business partners and project teams, suggest prioritization to ensure project objectives of quality, timeliness and commercial goals be met.

·   Identify production problems and implement solutions, recommending application of technology, deploying robust business and operation design.

·      Assist in the set-up of risk control framework and implementing control methods in daily operation.

Customers / Stakeholders

·       Foster strong relationships, adopting a joined up approach, to execute  change at pace and with minimum conflict

·     Maintain the robustness of business processes and leverage on partnership with IT to ensure service availability and accessibility by customers.

·       Interact with business partners, suppliers etc. to identify and communicate , progress, dependencies, risks and issues

Leadership & Teamwork

·       Upkeep a high performance culture through strong work relationship

·       Collaborate with project teams to ensure commonality and consistency of solutions

·       Understand and align actions with the Group strategies and HOST objectives

·     Support the HSBC values.

Customers / Stakeholders

·       Foster strong relationships, adopting a joined up approach, to execute  change at pace and with minimum conflict

·    Maintain the robustness of business processes and leverage on partnership with IT to ensure service availability and accessibility by customers.

·      Interact with business partners, suppliers etc. to identify and communicate , progress, dependencies, risks and issues

Leadership & Teamwork

·       Upkeep a high performance culture through strong work relationship

·       Collaborate with project teams to ensure commonality and consistency of solutions

·       Understand and align actions with the Group strategies and HOST objectives

·     Support the HSBC values.

Operational Effectiveness & Control

·       Ensure effective project management processes and propose improvements/changes as required

·   Observe Group Compliance Policy to ensure operational risks are adequately identified, assessed, mitigated and controlled during the course of project implementation

·       Comply with external regulatory requirements, internal control standards and group compliance policy

·       Implement timely recommendations made by internal/external auditors and external regulators. 

To be successful in the role, you should meet the following requirements:

Knowledge

Solid knowledge of mortgage products and services and procedures

Good understanding of project life cycle

Awareness of HSBC project management tools and best practice techniques

Need to maintain knowledge of IT hardware, software, operations and networks

Experience

Proven project management skills

Effective communication, inter-personal and negotiating skills

Sound judgmental skills to identify and resolve problems

Experience of process review and identifying improvement opportunities

Good planning skills and strong adaptability to cater for dynamic business needs

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Guidance' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=69c810a51b659690ff35fe64164bcb83&spa=1

For details, please contact Tracy Zheng at (029) 6851 1630 Tie Line 11630 (Tracy Y ZHENG/HBCN/HSBC).

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited