HSBC Group

Business: Ops Shared Services
Open positions:3
Role Title: Assistant Market Operations Manager GSC's
Global Career Band: 7
Location (Country / City ): India/Bangalore
Recruiter Name : Jamal

Why join us?

• Global Service Centre (GSC) provides a wide range of financial support services to business partners across the HSBC Group. Balance Sheet Reconciliation is a critical function in BRCS with the advent of Sarbanes-Oxley Act 2002 (SOX). Balance Sheet Reconciliations team provides service to multiple business partners across various HSBC sites and entities. The team is responsible for the Reconciliation & Substantiation of products like Mortgages, cards, Loans, deposits, Nostros etc. for HSBC group entities spread across regions mainly UK. The Nostro Account Management Unit is created to provide control oversight over Cash Nostro account opening and closing and to maintain transparency and completeness of HSBC’s Cash Nostros.

What you’ll do:

• Understand Management Information (MI) requirements to be able to produce, analyze and interpret MI
• Be able to engage with Cash Nostro Correspondent Banks to perform Periodic Validation Processes
• Maintain highest standards of audit and compliance requirements.
• Collaborate with team members and stakeholders to meet business objectives.
• To handle escalations and liaise with the Business Area as necessary.
• Perform other projects or special assignments as required.
• Meet targets on productivity and accuracy within stipulated time frame.
• Instructions/requests are correctly interpreted and fully undertaken.
• Hands on experience working in any of the following areas or systems such as Markets and Security Services, Payments Processing,
• Investigations, Reconciliations, Cash management etc. would be added advantage.

Leadership & Teamwork  

• Strong communication and ability to interact with multiple employee levels/business partners, etc.
• Participate in development of cohesive teams.
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Is a change leader to drive and implement changes within the department

What you will need to succeed in the role:

• Understanding of the business / lateral thinking. Pre-empt issues or concerns and flag these off to business
  partner / Sr management in a timely manner
• Ability to manage trouble shooting/ secondary reviews and understand all queries raised by business
  partner.
• Should have consistently demonstrated ability of leading change management initiatives and driving results
• Experience of managing quality metrics and leading standardization / continuous improvement and
  engineering initiatives for respective processes
• To acquire detailed understanding of the process design and to be able to exceed SLA standards.
• Ensure that processes and procedures are continually reviewed and improved, and changes are communicated and implemented effectively.
• Acquire and update knowledge on procedures related to relevant processes.
• High proficiency in MS Office (Excel, Word, Access, PowerPoint, etc.)

What additional skills will be good to have?

• Independent, able to work under pressure and handle multiple tasks with excellent communication and interpersonal skills
• Ability to manage customer relationship with multiple business partners
• Self-motivated and good team player
• Should be flexible to work across shifts
• Ability to speak and understand English, write business letters and reports, and has good conversational / telephone skills.
• Ability and experience of managing customer relationships/ service delivery
• Excellent written and oral communication.
• Strong relationship management and Interpersonal skills
• Ability to interact confidently and competently with all levels of the organizations & deal with challenges / issues in a professional manner 
• Has experience in planning and organizing work in a global environment.
• Possesses experience of establishing and maintaining relationships with senior decision makers. 
• Has in the past, taken difficult decision by keeping global strategy and / or bigger picture in view. (E)
• Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines. (D)

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
 

***Issued By HSBC Electronic Data Processing (India) Private LTD***