HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

The Savings Product Management role is based within the Everyday Banking (EDB) Product team within Retail Banking and Wealth Management (RBWM).

The Savings Product Management team is responsible for the product and risk management of c.9m customer accounts holding balances of more than 101bn. This includes responsibility for product oversight and governance, regulatory transformation, as well as servicing journey and portfolio simplification.  The team is also responsible for the day to day product management across HSBC, first direct and M&S.

The role holder will report into the Everyday Banking product team and engage in the strategic direction of products and propositions. Working collaboratively with colleagues across the business, the role holder is required to role model customer- centricity, driving service excellence and offering products and services that meet customer needs.

In this role you will:

• Be a Product and technical subject matter expert.
• Responsible for supporting implementation of complex strategic projects, driving enhanced, simplified savings journeys
• Collaborate with other Product Managers, Legal, Compliance, Risk and IT for customer driven outcomes to regulatory or business change
• Assist in establishing and maintenance a comprehensive approach to conduct risk management, driven by rigorous product controls and sustained energy to improve consistency and service standards
• Responsible for the delivery of changes to our products and identifying areas to improve customer experience.
• Understanding the competitor landscape and what it means for the management and development of products and services for our customers

To be successful in this role you should meet the following requirements:

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
• Proven strong stakeholder management and collaboration skills
• Experience of product management, customer management or change implementation
• A track record of making complex business decisions, even in times of ambiguity, considering the potential long term risks and implications
• Proven track record of constantly looking for ways to do things better and influencing others to successfully implement and deliver change
• Knowledge of our Savings Accounts will be advantageous

This role is Hybrid and various locations can be considered.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500