HSBC Group

GCB 6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities: Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations. Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking a high calibre professional to join our team as an Assistant Relationship Management Support Manager.

Principal Responsibilities

In this role you will

• Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking

• Ensure Relationship Service Management Team is aware of quality and compliance status through collations of checking results

• Deliver refresher training or briefing to the team and ensure awareness of latest regulatory, compliance and internal standard requirement and frequent errors

• Share best practices within and among relationship team or internal working partners

• Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests and provide input and suggestions on process streamlining and various control mechanisms

• Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues and provide coaching to new or inexperienced Customer Services Officers on operational

• Identify streamlining opportunities on credit workflow and process and identify weakness on existing process and procedures and propose and or implement effective control mechanisms

• Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports etc

To be successful you will need

• Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System

• Solid understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential

• Be customer-focused with excellent interpersonal and communication skills

• Be dynamic and self-motivated, with strong analytical and problem-solving skills

• Fluent in spoken and written English with knowledge in Putonghua is an advantage

• Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.