HSBC Group

Some careers shine brighter than others.

 If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 Department- Wholesale IT

 In this role, you will:

• Engage with different stakeholders to identify the business impact of the incidents and provide regular, clear and concise updates to the business and IT management
• Drive Incident Reviews and Service Improvement Programs
• Encourage and promote a continuous improvement mind-set related to Support related Services (tools, processes, knowledge documentation)
• Work very closely with other global teams executing the departmental objectives
• Work closely with the team to review any change activities to ensure they adhere to HSBC policy, procedures and control requirements and raise any concerns by proactively involving different parties to discuss and resolve
• Work on flexible working hours to support major incidents and participate regular global team meetings
• Be able to extend support during non-office hours and holidays.
• Be flexible and adaptable in an environment of constantly changing priorities
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Excellent problem solving and root-cause investigation skills are essential. Familiarity with Incident / Problem / Change Management procedures is preferable.
• Ability to work effectively and professionally under pressure

To be successful in this role, you should meet the following requirements:

• ITIL Accreditation desirable
• Proven experience in Production Support & Service Management within the Corporate Banking domain (specifically Payments / Channels sub-domain will be preferred)
• Experience in working in a devops support model
• Be comfortable in facing off to senior stakeholders both within the business and IT (Directors / Managing Directors)
• Knowledge and understanding of IT Infrastructure is essential
• Knowledge of Banking Payment Systems or Banking Domain is preferred
• Minimum 10 years’ experience at IT management level
• Strong attention to detail coupled with an ability to understand and succinctly explain complex information
•  Clear & concise written and verbal communication skills and ability to engage with diverse stakeholders across the region.
•  Familiarity with Incident / Problem / Change and Release Management procedure and disaster recovery is preferable
• Excellent problem solving and negotiation skills
•  Strong communication skill in English with the ability to work with Global virtual team across multiple regions is a must.
•  Open-minded, solutions oriented, and a true team player – gaining energy through collaboration with others
• Ability to multi-task. Autonomous, driven, with strong ability to quickly adapt and respond to change.
• Customer oriented and quality

Knowledge of Seeburger tool, File gateway, Swift for Corporates

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India