Manage the end-to-end client management process by providing a positive and professional onboarding/client experience for customers
Plan, lead, and deliver domestic and regional Cash Management solutions for customers (covering account, liquidity and transactional management and Electronic Banking implementations)
Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Actively seek ongoing improvements of implementation process to maximize returns from both domestic and regional cash management implementations
Support overseas GPS Implementation teams for regional deals
Participate in deal teams (for large and key RFPs) to assist Sales to close deals with key customers
Ensure an effective Operational Risk Management process is in place to reduce the level of operational risk losses and to protect HSBC Thailand from foreseeable future losses
Master/ bachelor’s degree in any related fields.
Good knowledge of banking operations and workflows especially in Cash Management areas.
Ability to understand high level technical concepts and willingness to understand how things work
Good communication, interpersonal and negotiation skills
Strong organization, communication, analytical and negotiation skills
Ability to understand customer’s requirements and provide the proper solutions.
PC literate including knowledge of Microsoft Office
Knowledge of ERP such as SAP, Oracle is a plus