Job description
Business: GPS Operations
Open positions: 1
Role Title: Associate GSC's
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Vineetha A
Why join us?
Acquire and update knowledge on procedures and products.
To be fully aware and comply with the regulatory requirements. Read all manuals at regular intervals as instructed by supervisor.
To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.
Support achievement of team objectives
Exhibit ownership of the business
By investigating and resolving the Suspected Hit messages by ensuring timeliness and quality of response
Match the individual productivity and quality levels with center target productivity and quality standards.
Achieve minimum productivity levels within 1 month of taking over the job.
Being punctual and regular at work.
Ensure the alerts and enquiries are managed in line with pre- defined priorities for the respective queues.
Appropriately manage the alerts in a manner that the process productivity targets are met.
Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, wherever applicable
Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Participate in development of cohesive teams.
Foster development of co-workers
Opportunity
This is an Individual Contributor Role, the job holder will work on alert processing, participate in coordinated discussions with line management, business partners for updates and guidance regarding process flow, and procedures and regulatory issues and manage preliminary investigation reports for the business area to meet established standards in the Service Level Agreement.
This is an Individual Contributor role and staff would require having a good understanding of payments and its implications. The staff will be responsible to take in more complex decision based on enhanced procedure and training under tight deadlines with utmost quality.
Activities that involve reviewing and investigating an inbound or outbound transaction which has been alerted on the screening application for a possible match against a Sanctions, AML or Fraud list on WOLF.
What you’ll do
Acquire and update knowledge on procedures and products.
To be fully aware and comply with the regulatory requirements. Read all manuals at regular intervals as instructed by supervisor.
To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.
Support achievement of team objectives
Exhibit ownership of the business
By investigating and resolving the Suspected Hit messages by ensuring timeliness and quality of response
Match the individual productivity and quality levels with center target productivity and quality standards.
Achieve minimum productivity levels within 1 month of taking over the job.
Being punctual and regular at work.
Ensure the alerts and enquiries are managed in line with pre- defined priorities for the respective queues.
Appropriately manage the alerts in a manner that the process productivity targets are met.
Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, wherever applicable
Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Participate in development of cohesive teams.
- Foster development of co-workers
Management of Risk
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business must apply. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market. conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies
Major Challenge
High accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank.
Ensure error free and quality processing.
Understanding critical documentation and interpreting information and risk involved
Good organizational skills, ability to handle work independently and thorough understanding of the job objectives.
- Generating case studies and sharing learning points
Role Context
The job requires general awareness of banking operations and responsibilities include.
Completion of the relevant compliance checks on the suspected hit messages within cut-off times
A high level of awareness about compliance is always maintained.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA
Requisitos
What you will need to succeed in the role
A Bachelor’s/master’s degree (E)
Experience in Sanctions and AML Payments within depth knowledge of SWIFT and other payment gateways (D).
Flexibility to work in shifts [Including Night / Day] (E).
Broad experience of how the different financial circumstances of customers is reflected in their account activity and the ability from that experience to recognize when activity is suspicious rather than unusual or in keeping.
Proven track record of strong focus towards high levels of Quality and Customer Service
Attention to detail and Strong Communication skills.
Lateral thinker with an ability to interpret and solve complex issues.
Procedures change frequently; selected candidates are expected to drive the change in the teams immediately.
With minimal training. Is self-motivated, pragmatic (sense of urgency is a must).
- Problem solvers, think outside of the box, think both strategically and tactically to make screening utility more business and customer centric
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Vineeta Addhya
Email del recruiter
vineeta.addhya@hsbc.co.in