ID del contrato
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as a Branch Operations Officer - Ortigas.
Role Purpose
The jobholder is tasked to provide counter and back-office support services and undertake a range of customer service management tasks. Activities will include those which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Overall branch administration is also part of the role where the jobholder ensures that day to day operations in the branch comply with bank policies and procedures.
The jobholder must manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.
Summary of main activity-areas and accountabilities
Cash Operations
- Responsible for branch cash requirements and operations covering the following tasks:
- Handles clients with large transactions for counting;
- Validates all vouchers posted by branch staff;
- Approves transactions within set limits;
- Performs daily balancing and safekeeping of security items;
- Evaluate correctness / acceptability of all payment requests, taking into consideration various cut-off times set, prior to forwarding to Group Chief Operating Officer Organisation (GCOO)for final processing;
- Processes daily clearing items of the branches and ensures that this meets the clearing cut-off time;
- Handles branch reports such as but not limited to DST/FIN requirements of the branch;
- Processes EasyPay Machine deposit and payments posting and reporting
- Ensures Easy Pay machines (frontend) are in good condition and handles queries related to EasyPay machines
- Handles ATM replenishment and balancing, ensuring that machines are operational at all times to service customer needs.
- NIL operational lapses
- Same day escalation of incident reports.
- Machine availability during banking hours
Back-office and administrative functions
- Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements. Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures.
- Processes departmental balancing/branch administrative items (such as, but not limited to, supplies requisition, branch related payments, records management, branch displays and collaterals, upkeep of branch premises, alarm testing, SDB custodianship and reconciliation, etc). Relieves other staff when requested
- Promotes the utilisation of other available delivery channels such as Phone Banking, Internet Banking, Easy Pay Machines and ATM machines, whenever appropriate, in order to minimise traffic in the banking hall. Keeps abreast with products, services, and promos of the bank to effectively support branch operations.
- Performs other duties as may be assigned by the Customer Service Manager.
- Digital penetration
- Branch upkeep and cleanliness
- NIL findings in the RBH checklists/officers balancing
Postulación
Knowledge & Experience / Qualifications
- Understanding of IWPB products and services
- Knowledgeable on HUB / SFE / CRMS / Evolve / Aperta and other branch systems
- Should attend the ff courses: signature verification, counterfeit detection (PHP and FCY)
- Should be aware of foreign exchange and related regulations
- Knowledge and application of branch processes and guidelines
- Customer driven and with a commitment to service excellence
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Nombre del recruiter
Cj Manlangit QQIRESOURCING
Email del recruiter
cj.manlangit.qqiresourcing@hsbc.com.ph