HSBC Group

GCB 5

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Business Analyst.

Principal Responsibilities

• Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlog
• Support with the translation of business requirements and designs into more detailed functional requirement
• Creates analysis of customer journeys, current and future business process flow, and product functionality
• Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis
• Responsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
• Manage the delivery of complex external and internal customer experience enhancement initiatives from design through to release
• Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
• Ensure risks and issues are identified and managed closely and remove project delivery blockers
• Drive all stakeholders to deliver on time and to the required quality standards
• Contribute to post implementation reviews to demonstrate success and progress of projects
• Develop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers

• Knowledge of Wealth Management, Private Banking and related business flows and project delivery experience will be an advantage
• Extensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Sound judgmental skills to identify and resolve problems
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities
• Great sense of ownership and servicing mindset to ensure efficient and effective change process
• University graduate in related disciplines or other relevant qualifications
• Effective inter-personal and negotiating skills
• Excellent decision making and problem-solving ability
• Good communication skills in English, Cantonese (optional) and Putonghua (optional)

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.