HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7258&company=hsbcholdin&st=72D123C118FCEB53A1451178F3BECD6CFC3A9775

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

We are recruiting for an exciting role as a Senior Business QA Manager

This role will be reporting to Regional Head of Business QA and will be accountable for leading, managing and driving the evolution of the QA function. This role will be part of the broader Business QA capability, bringing together Business Testing and Quality functions to drive effective and efficient ways of working whilst continuing to deliver quality product to our customers. The Senior QA Manager will ensure that all changes across UK Transformation Portfolio meet the business criteria and customer requirements, to ensure quality of deliverables and best in class experience.

Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered to UK market.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role, you will be responsible for:

•    Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered to the UK market. As well as build and lead a high-performing team aligned with the principles of the Business QA capability in the UK and Poland regions. 
•    Provide direct leadership to a team of up to 50 FTEs and indirect leadership to vendor and partner resources within the capability. 
•    Define and implement training and development plans for the team, including accreditation
programs and robust performance management practices to foster a high-performance culture. 
•    Act as the escalation point for project issues and concerns, providing timely resolutions.
•    Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers.
•    Contribute to the successful delivery of flagship Global Transformation Programmes, particularly those focused on the UK market and the broader IWPB (Customer & Products landscape). 
•    Utilise external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances. 
•    Develop and implement clear governance procedures within the Business QA discipline. Support audits and independent program assessments as required, ensuring HSBC is not exposed to operational or reputational risk.

To be successful in the role you will have the following:

•    Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them. Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management. 
•    Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes. With an awareness of User-Centered Design methodology and a strong customer-centric approach. 
•    Demonstrated ability to lead and develop high-performing teams, with strong performance management and team development skills. 
•    Excellent understanding of project methodologies, frameworks, and best practices. 
•    Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations. 
•    Pragmatic decision-making skills, with the ability to balance commercial, risk, and customer experience factors to make clear recommendations. 
•    Highly developed communication skills (written and verbal) to explain complex or technical issues effectively. Wth the ability to influence stakeholders at all levels and work cross-functionally.
•    Innovative mindset with the ability to approach challenges creatively and deliver results. With high levels of resilience, self-motivation, and the ability to adapt to a dynamic environment.

This is a Full Time, Hybrid role will be be based in Leeds.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser – https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).