HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System:  https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=4468&company=hsbcholdin&st=CE184CB55C89F96327DF1AD56E0F48DF93D60FB0

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

The GCB5 Business Service Ownership Manager role is based within the Operational Resilience Team. The team’s aim is to achieve good customer outcomes; sustainably delivered through the first class management of our Important Business Services, together with proficient recovery.
 
The Business Service Owner ‘BSO’ (and delegates) are accountable for overseeing and managing each of HSBC’s critical and material business services end-to-end.  This means improving our ability to anticipate, prevent, adapt, respond to, recover and learn from operational disruptions. 

Key objectives of Business Service Owners (BSO) are

1.    Ownership of the end-to-end (E2E) delivery of a service, including service continuity plans, and reporting the status of it through appropriate governance
2.    Ensure process maps are up-to-date
3.    Ensure the end-to-end risk, control effectiveness and resilience of services are properly reported into governance with demonstrable actions being taken / ‘Path to Green’ plans evident where issues and incidents occur

You will work closely with retail product and distribution teams, WPB UK & Global CCO to achieve these objectives.  
 
Key responsibilities:
 
•    Support and guide BSO delegates through product/ proposition changes to understand, evidence and report any impacts to their respective services.
•    Undertake analysis of risks, controls & critical assets associated with the business service in order to identify focus areas for improvement
•    Oversight and challenge of services data points and information with focus on the effective identification and response to risks/controls/issues, out of tolerance metrics and incident management through BSO delegates and governance
•    Initiate and execution of process map reviews in adherence to defined schedule and process ensuring maps are reviewed with any changes are identified, maps are updated (where required), signed-off and reported through governance.

To be successful in this role you should meet the following requirements:
 
•    A background in operational resilience or risk management
•    A track record of gaining an understanding of customers’ needs and delivering excellent customer service.
•    Excellent written and oral communication skills; an ability to communicate with impact; ensuring complex information is articulated in a meaningful and influential way to wide and varied audiences
•    Ability to analyse risks and controls
•    Working knowledge of Helios (desirable)
 
This role can be based out of Swansea, Birmingham, Leeds, Sheffield or Chester

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
 
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
 
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
 
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).