HSBC Group

Business: Wholesale CLM

Open positions:1

Role Title: CLM Specialist – COE GSC’s

Global Career Band: 7

Location (Country / City ): India/Bangalore

Recruiter Name : Chiransha Gupta

Why join us?

• DBS (Digital Business Services) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.
• Client Life Cycle Management (CLM) is part of Wholesale Operations. The objective of CLM is to provide Global Banking & Markets and CMB clients with a globally consistent and best in class Customer Due Diligence (CDD) for new on-boarding of clients, as well as periodic maintenance of existing clients. It ensures that CDD profiles are prepared in accordance with Group and Regulatory Policies by obtaining documents and information as required from the Clients/Relationship Managers. The CLM service function has onshore hubs in New York, London, Dubai, Paris and Hong Kong and supporting GSCs in India, China, Sri Lanka, Egypt, Poland, and Mexico. The organization is expected to go through a transformation for the next 5 years where new policies, processes and technologies will be implemented.
• The role encompasses several tasks involving analysis across multiple business lines and ensuring AML Regulations, policies/procedures are maintained and adhered to. This role also involves liaising with the business partners as well as colleagues and senior onshore partners, thus ensuring timely resolution of queries.

The Opportunity:

Jobholder needs to ensure HSBC is compliant with all relevant regulation and Group policy. To achieve this, the jobholder needs to perform the following tasks. His / Her main responsibilities are:

• Ensuring KYC reviews are undertaken to the required quality standards on a timely basis.
• Analyze the risk associated with the client from a technical perspective.
• Working in close coordination with Client and or respective Relationship Managers (RMs) for deficient KYC information required in order to complete KYC requirements including drafting Risk Support Statements (where required) as per policy applicable Working effectively with key stakeholders to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and implemented.

What you’ll do:

Impact on the Business 

• Production of CDD profile to the highest quality standard and in line with the latest policies and procedures.
• Individuals are required to keep themselves updated on the latest procedural/ policy changes across all streams.
• Obtain and update all missing information/documentation from the client via internal records or externally through bespoke information providers and update the clients’ records.
• Follow up on client profiles in line with the latest escalation matrix and ensure that all levels of signoff are completed as per existing matrix.
• Take complete ownership of profiles/tasks that have been assigned until completion – this could be a new request or a request/work item that has been reassigned.
• Communicate clearly in writing with team members, Compliance, RM, customer, and all other stakeholders as required.
• Ensure Productivity and Quality targets and other key SLAs are met month on month.
• All audit requirements are adhered to within defined timelines.

Customers / Stakeholders

• Undertake reviews of extended due diligence to assess risk. Provide comments and escalate to Compliance for agreement and approval.
• Perform research via internal and external sources including client interaction via emails or the respective Relationship Managers (RMs)
• Undertake screening checks. Review hits to determine course of action. Refer to as required.
• Escalation route needs to be adopted keeping the line manager in loop,
• Demonstration of service-oriented approach through usage of all tools / job aids provided

Leadership & Teamwork

• Ensure the KYC escalation policies are followed.
• Ensure timely escalation of issues as appropriate.
• Support Line Manager in handling exceptions and escalations.
• Ability to articulate at the respective resolution forum regarding the pendency in the backlog.
• Issues identified or brought to the notice.
• Contribution through own performance towards teams’ objectives on key metrics

Operational Effectiveness & Control

• Provide timely, high quality and flexible insights into current month’s performance and highlight key issues and challenges.
• Understand the risk implications of the job and deliver in line with expectations.
• Quality targets met consistently.
• Contribution towards adherence to risk metrics of the team/department
• Cohesive working with other members and colleagues. Ensure accurate information is always provided.

What you will need to succeed in the role:

• This role is for staff currently with KYC with a minimum 18 months’ experience.
• Excellent understanding of KYC, financial regulatory environment, and AML risk implications
• Analytical skills and understanding of wide variety client types, financial institutions, private companies, hedge funds, funds, SPV’s and partnerships.
• Ability to work well under pressure with high degree of accuracy.
• Interpersonal skills and ability to build and maintain relationships by communicating effectively.
• Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls.
• Experience in the Finance and Banking industry environment (e.g., fund administrator, brokerage house, custodian, investment bank, commercial legal practice etc.) is an advantage.
• Previous KYC work within an international financial institution.

What additional skills will be good to have?

• Minimum Qualification: Minimum Qualification: Graduation (10+2+3) in Commerce/Finance or equivalent would be essential.
• Flexibility to work in different shift timings and on certain local holidays (as applicable)
• AML qualification (e.g. CAMS / ICA) is an advantage.
• Proficiency in English including reading, writing, and speaking.
• Fluent in usage of Microsoft Office suite of applications and other business sources used in KYC domain

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***