HSBC Group

Business: Central Operations

Open positions: 6

Role Title: CLM Specialist GSC’s

Global Career Band: 7

Location: Bangalore

Recruiter Name: Chiransha Gupta

The Opportunity:

• The GCB7 Case officer will be responsible for evaluating and verifying the backgrounds and activities of clients to ensure compliance with anti-money laundering (AML), know-your-customer (KYC) requirements as part of end-to-end client on-boarding or KYC refresh journey along with any other regulatory requirements. The role involves gathering and analyzing relevant client information to assess potential risks, ensuring the organization maintains high standards of compliance and risk management.
• The role works within dedicated teams (NTB or ETB) and centers, operating as part of the first line of defense (FLOD) and working alongside the Relationship Manager (or Small Business Banking team where applicable) providing high-quality support to complete CDD activities.
• The Case Officer will be responsible for communications and managing expectations with client and internal stakeholders. The role may involve significant interaction with clients. Case Officers are expected to understand financial crime risks and correctly recognize risks, acting accordingly to safeguard the business.

What you’ll do:

Primary activities include:

• Ensuring the accurate completion of Onboarding CDD or KYC refresh according to Line of Business procedures, adhering to agreed and defined OKRs, whilst applying the financial crime risk framework and managing customer expectations.
• Provide regular and timely updates to RMs/Clients and collaborate with other colleagues to effectively manage financial crime risk, escalating where appropriate.
• Exercising judgment and critical thinking to make good financial crime risk decisions.
• Always delivering a consistently high-quality and professional customer experience and ensuring a smooth transition onboarding or remediation experience to the customer. Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization adhering to treating customers fairly principles.
• Optimally managing the volume of case completions whilst always maintaining quality and compliance.
• Maintenance and tracking of MIs to ensure timely completion of CDD reviews.
• Proactively seeking feedback from customers (both internal and external) to use as an opportunity to improve the customer experience and support a culture of client-centricity.
• Owning and driving completion of customer onboarding or remediation until it is passed through to quality control (QC) and if required on post onboarding activities.
• Support the continued evolution of policy and governance frameworks across Middle Office to ensure quality, effective risk management and regulatory compliance.
• As required, assistance in timely implementation of internal and external audit points together with any issues raised by external regulators: completion of technical training that enhances system knowledge and proficiency, regular attendance at learning sessions and team meetings.
• Working as an individual and contributing to the wider team with a collaborative approach.

What you will need to succeed in the role:

• A bachelor’s degree in any stream.
• Strong spoken and written communication skills, enabling productive dialogue with internal and external customers.
• Proven experience in client due diligence, KYC, AML, or financial services. Strong knowledge of AML regulations, KYC requirements, and industry best practices.
• Understanding of Bank’s systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook and relevant external sources of information (i.e. Company Watch)
• Good understanding of Business types and structures.
• Willing to work a flexible schedule to accommodate business needs.
• Knowledge of CMB KYC Ops (Essential).
• Adherence to all applicable operational risks, HSBC Standards and policies, reporting any breaches in accordance with local procedures.
• Understanding of Financial Crime Risk policies and browsing through KMS for policy and procedure related information.
• Keep up to date on knowledge of HSBC's international and domestic strategy, capabilities and policies.
• Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.

Preferred Qualifications:

• Exercising judgment and critical thinking to make good financial crime risk decisions.
• Diligence and tenacity – accuracy in data capture and review completion is critical, requiring elevated levels of diligence for extended periods of time, coupled with tenacity to get the requisite information from the customer.
• Strong attention to detail and organizational skills.
• Ability to collaborate outside your business area to ensure continuation of excellent customer service.
• Build and maintain strong relationships with stakeholders.

Desirable Expertise:

• Understanding of relevant external sources of information (i.e. Company Watch, Orbis, Cinch, Onfido, UK Charities commission, UK local council websites).
• Knowledge of Client outreach tools such as Genesys, Media bar and Adobe Livesign, JRNI and MMX tools is desirable.
• Effective in the full use of Digital platforms such as BOS Onboarding, Kinetic SFE (workflow tools) and Smartserve tool (desirable), CDD CRT tool.
• Management of workload through proactive prioritization and effective case management
• Take responsibility for identifying potential risks and actual issues, putting actions in place to mitigate

Capabilities

• Engaging with Customers/Stakeholders/Colleagues
• Working in a Dynamic Environment
• Working Responsibly
• Customer Centricity
• Influencing and Challenging Stakeholders
• Maximising Business Performance
• Problem Solving and Critical Thinking
• Strengthening Stakeholder Relationships
• Using Business Systems and Processes

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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