HSBC Group

Business: Global Operations

Open positions:1

Role Title: CSE - D - Contact Centre GSC’s

Global Career Band: 8

Location (Country / City ): India/Hyderabad

Recruiter Name : Sumana P

What you’ll do:

• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
•  MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
•  Effectively mitigate identified Operational Risks and Comply with Group’s statutory audit standards.
•  Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
•  Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
•  Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.
•  Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes.

What you will need to succeed in the role:

• Analyze and comprehend information, both verbal and numerical, accurately and logically.
• Ability to plan and manage multiple tasks with competing deadlines.
•  Must be able to work independently and have excellent follow up skills.
•  Superior interpersonal skills, excellent written and verbal communication skills
•  Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
•  Excellent communication skills – Written & Verbal along with good interpersonal skills.
•  Able to multi-task and work under pressure.
•  Ability to plan & organize effectively as well as adopt a flexible approach to change.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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